National Benefits Center (NBC) Records Operation Contract (ROC)
Forecast Recompete Updated
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Solicitation expected
- Estimated value
- $100,000,000 or more
- Set-aside
- Total Small Business
Forecast facts
- Incumbent contract
-
- 70SBUR21C00000011 Federal contract award held by Brillient Corporation Ends Aug 13, 2027 · Value with all options $293,954,307 · Set aside: Total Small Business
- Previous solicitation
- National Benefits Center (NBC) Records Operation Contract (ROC) 70SBUR21R00000009 · Posted Dec 29, 2020
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 561210 Facilities Support Services
- Place of performance
- Lee's Summit & Overland Park, MO
- Forecast number
- F2026075277
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
U.S. Citizenship and Immigration Services (USCIS), within the Department of Homeland Security, is recompeting the National Benefits Center Records Operation Contract as a total small business set-aside, with solicitation release estimated for November 15, 2026 and award estimated for August 15, 2027. The contract covers non-inherently governmental pre-processing and case preparation services for immigration benefits adjudication, including correspondence management, case preparation, file control and maintenance, Freedom of Information Act scanning, and program management.
The estimated award value is $100 million for a period of performance from August 15, 2027 through August 14, 2032, with work performed at National Benefits Center locations in Lee's Summit, Missouri, and Overland Park, Kansas. The services support processing of over 2.5 million applications annually, including pre-processing for approximately 3 million applications and petitions and case preparation for roughly 800,000 Adjustment of Status applications. Primary points of contact are Gregory Forrest, Contracting Officer (gregory.e.forrest@uscis.dhs.gov, 802-288-7936), and Jacob Fitzpatrick, Immigration Services Analyst III (jacob.a.fitzpatrick@uscis.dhs.gov, 816-680-2266).
This forecast recompetes contract 70SBUR21C00000011, held by incumbent Brillient Corporation under a total small business set-aside awarded September 30, 2021, with a $293.95 million ceiling on a time-and-materials pricing structure and performance through August 13, 2027. Service Contract Inventory data shows actual government invoicing of $39.4 million in FY2023, $54.6 million in FY2024, and $60.1 million in FY2025, with Brillient self-performing all reported hours in FY2025. The existing award covers pre-processing and case preparation of applications and petitions at the National Benefits Center Records Operation Center in Lee's Summit, Missouri, with subordinate operations at Overland Park, Kansas.
Forecast text
"In support of the processing of applications and petitions for adjudication of immigration benefits, the National Benefits Center (NBC) Records Operations Contract (ROC) provides non-inherently Governmental services that encompass a wide range of pre-processing activities in order to accomplish the mission-essential functions required at the NBC. The primary functions of this contract include, but are not limited to, Correspondence Management (e.g., courier services, file and mail management, and monetary instrument handling); Case Preparation (assembly of various applications or petitions in accordance with USCIS policies and procedures); File Control and Maintenance (e.g., file merging, A-File creation, and case updates); Freedom of Information Act (FOIA) scanning (the scanning of all documents within a file(s) and the upload into the designated FOIA system); and Program Management. NBC ROC services are provided at the NBC locations in Lee's Summit, MO and Overland Park, KS.
NBC's mission is to create and support the centralization of the pre-processing required to support the Field Offices under the Field Office Directorate (FOD). NBC ROC supports the following mission critical functions: (1) Mail, File & Data Entry/scan support for over 2.5 million applications annually (2) Support for Freedom of Information Act requests (3) Large-scale file room operations, reducing the need for records support staff and space at field offices (4) Pre-processing activities for over 3 million applications and petitions annually (5) Case preparation and review for approx. 800,000 Adjustment of Status applications (6) Initiation of requests for initial evidence for approx. 300,000 Adjustment of Status applications annually (7) Manual Name Harvesting for security checks, saving officer resources and improving processing times (8) Tracking and monitoring of case work and adjudication-ready cases (9) Management of workflows for over 1 million records adjudicated at the NBC."
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