Microsoft 365 Management, Operational Support, and Enhancements (MOSE)
Past Recompete Updated
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Solicitation expected
- Estimated value
- $20,000,000 to $50,000,000
- Set-aside
- Total Small Business
Forecast facts
- Incumbent contract
-
- 70SBUR22C00000009 Federal contract award held by Protege Health Services LLC Ends Feb 28, 2027 · Value with all options $24,897,398 · Set aside: 8(a) Sole Source
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Camp Springs, MD
- Forecast number
- F2026073690
- Points of contact
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
U.S. Citizenship and Immigration Services is recompeting management, operational support, and enhancements of Microsoft 365 services as a total small business set-aside, with solicitation release estimated for September 25, 2026, and award anticipated for February 17, 2027. The requirement encompasses core productivity applications (Word, Excel, PowerPoint, Outlook, OneNote); collaboration platforms (Microsoft Teams, SharePoint Online, OneDrive for Business, Loop, Whiteboard); security and compliance solutions (Microsoft Purview, Defender, Entra ID, Intune, Rights Management); Power Platform services (Power BI, Apps, Automate, Virtual Agents); and project and task management tools (Planner, To Do, List). The contractor will support M365 service integrations with both Microsoft and non-Microsoft technologies including AirWatch, ServiceNow, Archive360, JAMF, and AgilQuest, and will assist in planning and executing rollout of Copilot and artificial intelligence services in accordance with DHS and USCIS security and privacy policies.
The estimated award value ranges from $20 million to $50 million over a contract period extending through February 28, 2032, with place of performance in Camp Springs, Maryland. FY2025 incumbent labor data indicates a footprint of 14.4 FTEs across 29,877 contractor hours, with invoiced dollars of $5.4 million and a derived government-paid hourly rate of $181.44 per hour. Contracting Officer Sara Putnam (sara.k.putnam@uscis.dhs.gov, 802-474-2875) and Alternate Contracting Officer Brittany Willette (brittany.b.willette@uscis.dhs.gov, 802-872-9423) manage the procurement; Requirements Contact Lisa Walker (lisa.t.walker@uscis.dhs.gov, 202-450-7106) is available for technical inquiries.
The incumbent contract 70SBUR22C00000009 was awarded to Protege Health Services LLC, a tribally owned 8(a) participant, on July 1, 2022, for $24.9 million firm fixed price with original completion scheduled for February 28, 2027. The contract provided Microsoft Office 365 technical support services; in FY2025, one subcontractor performed 37 percent of contractor hours. Protege Health Services LLC holds SBA 8(a) Business Development Program certification through February 2028.
Forecast text
***10/6/2026 Updated Solicitation Issue Date from 9/30/2026 to 9/25/2026; and Updated Anticipated Award Date from 2/26/2027 to 2/17/2027.***
***8/27/2026 Updated Solicitation Issue Date from 09/25/2026 to 9/30/2026.***
***8/3/2026 Updated Solicitation Issue Date from 08/25/2026 to 9/25/2026.***
***7/9/2026 Updated Solicitation Issue Date from 06/30/2026 to 08/25/2026.***
***7/8/2026 updated anticipated vehicle based off initial market research. Updated alternate contact information.***
USCIS has a requirement for Microsoft 365 Management, Operational Support, and Enhancements (MOSE). This Operations and Maintenance Services requirement will assist USCIS to operate, optimize, enhance and maintain existing M365 services, onboard new M365 services, and plan and develop strategies for future service sustainment, not limited to, but including: Core productivity applications (Word, Excel, PowerPoint, Outlook, OneNote); Collaboration and Communication (Microsoft Team, SharePoint Online, OneDrive for Business, Loop, Whiteboard); Security and Compliance (Microsoft Purview, Defender, Entra ID, Intune, Rights Management and Information protection); Power Platform (Power Bi, Apps, Automate and Virtual Agents); Project and Task Management (Planner, To Do, List); Additional Services and Tools (Booking, Forms, Stream, Sway); Artificial Intelligence and Automation (Microsoft Copilot). Assisting in planning and executing the rollout of Copilot /AI service in accordance with DHS and USCIS security and privacy policies as well as additional Microsoft 365 Services, USCIS may choose to adopt. Additionally, USCIS needs support for M365 service integrations with both Microsoft and non-Microsoft Technologies, e.g., AirWatch, ServiceNow, Archive360, JAMF, and AgilQuest.
*Small business set aside to be determined through market research. USCIS intends to issue a Request for Information during May 2026.
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