Customer Experience Management {CXM} Platform

Forecast Exercise of Option Updated

Agency
Solicitation expected
By GovTribe estimate
Estimated value
$5,000,000 to $9,900,000
Set-aside
Not on record

Forecast facts

Incumbent contract
Anticipated award
Acquisition strategy
Full and Open Competition
NAICS code
518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Place of performance
Washington, DC
Forecast number
53402
Points of contact

Forecast details come from the GSA Acquisition Gateway. Agencies' dates and values are estimates.

About this forecast

Written by GovTribe AI ·

General Services Administration is forecasting a recompete of its Customer Experience Management (CXM) Platform, categorized as an exercise of option, with an estimated award date of June 30, 2027. The requirement falls under NAICS 518210, Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services, and no set-aside is used.

The estimated award value range is $5.0 million to $9.9 million, funded by agency funds through the Federal Acquisition Service, with place of performance in Washington, DC, USA. Sharmel Lane, Contracting Officer with GSA/OAS/Office of Internal Acquisition, is the point of contact, reachable at sharmel.lane@gsa.gov or +1 (202) 604-3980.

The recompeted award is delivery order 47QSWA18D008F-47HAA022F0217 under the GSA Multiple Award Schedule, issued to Carahsoft Technology Corp on September 30, 2022, by the Office of the Chief Information Officer for the CXM Platform. The firm fixed price order carries a ceiling value of $9,384,751.67, has $8,553,923.67 obligated, and reaches its ultimate completion date on March 29, 2028.

Forecast text

Customer Experience Management {CXM} Platform

Please contact sharmel.lane@gsa.gov with GSA for more information

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