Zhone Technologies DASAN (ZMS) Maintenance Renewal

The Department of the Army Materiel Command Army Contracting Command Aberdeen Proving Ground is seeking maintenance renewal services for Zhone Technologies DASAN Zhone Management System (ZMS) equipment at Fort Drum Network Enterprise Center. The procurement covers Gold Coverage Services for 12 servers, including 24/7 Technical Assistance Center support, immediate response for critical incidents, 4-hour response for major incidents, engineer response within one business day for minor incidents, no-cost software and hardware updates, and advance replacement of components. This is specified as a brand name only purchase requiring manufacturer authorization, with no third-party vendors permitted. The contract will be awarded as a Firm Fixed Price arrangement and paid through Wide Area Work Flow (WAWF). Quotes are due by 08:00 AM local Arizona time on August 28, 2025, providing potential contractors with a very tight response window of only seven days from the posting date.

This solicitation is set aside for Women-Owned Small Business (WOSB) concerns, though the federal contract opportunity notice indicates it as a Total Small Business set-aside. The contract structure includes a base year running from September 30, 2025, to September 29, 2026, followed by three one-year option periods extending the total potential contract duration through September 29, 2029. The maintenance services will be performed at Fort Drum, New York, supporting the Network Enterprise Center's critical IT infrastructure. No incumbent contractor or current service provider is specifically identified in the available documentation. The solicitation does not disclose specific budget ranges or award values, focusing instead on the technical requirements and maintenance specifications for the 12 server systems requiring ongoing support services.