WSMR Tel Switch Support

MICC Fort Hood, the Army's Mission and Installation Contracting Command, is issuing a Request for Information (RFI) for 24/7 remote telephonic technical support and licensing for Nortel/Ribbon telephone switches at White Sands Missile Range, New Mexico, with written questions due by 3:00 PM Central Time on November 5, 2026, and responses due November 9, 2026. The RFI is market research only. It is not a solicitation, creates no commitment to purchase, and gives no advantage or preference in any later procurement. No set-aside is used. The Range Operations Directorate at White Sands Missile Range requires support for one Nortel CS2100 at location B123 and three CS1000M switches range-wide.

The attached purchase description anticipates a 12-month period of performance beginning November 30, 2026 and ending November 29, 2027, subject to change. The contractor provides remote support with ESP Tier II and Ribbon Tier III licenses, resolving issues by phone where possible. Unresolved issues require on-site support, including three 24-hour visits per year at WSMR. Deliverables include three software licenses and Tier II and III hardware licenses due within 30 days of award. The contractor must also maintain trouble ticket logs, manage telephone switch files in the STORM Server, clear faults on CS1000M and CS2100 systems, and handle possible internal server hardware replacement.

All contractor and subcontractor personnel at the Army-controlled installation must pass background checks administered by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. Personnel must comply with Personal Identity Verification under FAR 52.204-9. AT Level I Awareness training is due within 15 calendar days of contract start, with certificates submitted within 20 calendar days. The iWATCH briefing is due within 15 calendar days of award. Non-CAC personnel requiring facility access must meet NCIC-III and Terrorist Screening Database adjudication standards under Army Directive 2014-05/AR 190-13. Contractors must also provide email contact information for all personnel accessing WSMR to the point of contact.

The notice is classified under NAICS 334210 (Telephone Apparatus Manufacturing) and PSC 7G21. Attachments are titled Purchase Description and Statement of Work, both marked Source Sought.