Purchase Description - Source Sought.pdf
PDF 127 KB Posted
- Attached to
- WSMR Tel Switch Support
- Solicitation number
- 058669
About this file
This is a Purchase Description document for technical support and licensing services for telecommunications equipment.
The contractor shall provide 24/7 remote telephonic technical support for a 12-month period with ESP Tier II and Ribbon Tier III licenses. Remote support issues will be resolved while on the phone with government personnel; unresolved issues will require on-site support. On-site support includes three visits per year, each lasting 24 hours at White Sands Missile Range (WSMR), encompassing troubleshooting, diagnostics, routine technical assistance, emergency technical assistance, testing, fault isolation, problem resolution, and system restoration. The vendor must manage telephone switch files in the STORM Server, clear faults on CS1000M and CS2100 systems, and handle possible internal server hardware replacement. The contractor must provide continuous telephone support throughout the 12-month service contract.
The deliverables include 24/7 Hardware Tier II and III licenses, three software licenses (ESP Tier II Remote STORM License Year 1, ESP Tier II License Year 1, and Ribbon Tier 3 License Support Year 1), and three on-site visits scheduled every four months. All licenses and initial support are due within 30 days of award. The period of performance is 12 months beginning on the date of award, with an anticipated award date of November 30, 2026, and performance ending November 29, 2027, subject to change. Specific work locations will be provided upon award.
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| File | Type | Posted |
|---|---|---|
| Statement of work - Source Sought.pdf |
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Text version
Purchase Description
1. Contractor shall provide 24 hours, 7 days per week with a remote telephonic technical support license for an ESP Tier II and Ribbon Tier III license term of 12 months. When telephonic technical support is used, the issue will be resolved while on the phone with government personnel performing the fix. If the issue cannot be resolved, then on-site support will be required.
2. The on-site support shall also include 3 site visits per year with each visit consisting of
24 hours at WSMR. To include on-site troubleshooting, diagnostics, routine technical assistance, and emergency technical assistance services as required. In addition to technical assistance, shall include testing, diagnostic fault isolation, problem resolution, and system restoration.
3. Vendor must fix and retrieve the telephone switch files in the STORM Server, and clear possible faults on the CS1000M and CS2100. To include the possible replacement of the internal server hardware. Vendor must provide telephone support throughout the length of the service contract (1 year).
This requirement includes:
24/7 Hardware Tier II and III Licenses Software license for the switches.
o ESP Tier II Remote STORM License Year 1 o ESP Tier II License Year 1 o Ribbon Tier 3 License Support Year 1
Three (3) onsite supports o Every 4 months
Item Quantity Delivery Date ESP Tier II License Year 1 12
Months Within 30 days of award
ESP Tier II Remote STORM License Year 1 12 Months
Within 30 days of award
Ribbon Tier 3 License Support Year 1 12 Months
Within 30 days of award
On-Site Visit (Qty 3) 1 Every 4 months
Period of Performance: 12 months starting at date of award. Anticipated award date 30 November 2026 – 29 November 2027. ( Subject to change)
Period of Performance: Specific locations will be provided upon award.
File details come from the government source that posted it. Updated .