White city lynx support SSA

The Department of Veterans Affairs Veterans Health Administration, Veterans Integrated Service Network 20 (VISN 20) is soliciting offers for Lynx Panic Duress System support and software services through solicitation number 36C26026Q0405. The procurement covers Lynx Standard Servicer SSA and Lynx SMS Pro 10k SMS/Yr services, which support the existing Lynx security infrastructure at White City VA Medical Center's Southern Oregon Rehabilitation Center and Clinic. The system is critical to facility security, enabling VA employees to trigger two-button panic alerts with real-time location data to dispatch. Offerors must be authorized resellers of Lynx support systems and software, maintain positive standing with the VA Technical Reference Model, and demonstrate the ability to achieve 99% system uptime through preventive maintenance, provide technical support during business hours (8:00 AM - 5:00 PM CST Monday-Friday) with emergency after-hours support, deliver product software updates upon release, and provide online support and training via MS Teams. Evaluation criteria include technical approach, past performance within the past five years, and pricing submitted in firm-fixed-price format. The offer due date is March 19, 2026 at 1500 PST, with an effective award date of March 12, 2026.

This acquisition is set aside 100% for Service-Disabled Veteran-Owned Small Business (SDVOSB) concerns, making it unavailable to other business entities. No incumbent contractor is identified in the available documentation, though the justification indicates this is a single-source requirement based on compatibility with existing infrastructure. The contract ceiling value is $25 million for a base period running April 1, 2026 through March 31, 2027, plus four optional one-year renewal periods. The requirement is for Lynx-brand software and support services only, as alternative systems are not compatible with the existing infrastructure. Performance will occur at White City, Oregon 97503, with payment made electronically via the VA's Electronic Invoice Presentment and Payment System upon delivery and invoice submission in arrears.