West Coast Region Marine Mammal Hotline Service

The National Oceanic and Atmospheric Administration (NOAA), through its National Marine Fisheries Service West Coast Region, is soliciting quotations for 24/7 marine mammal hotline answering services under Request for Quote 1305M326Q0082. The contractor must operate two separate hotlines—the West Coast Marine Mammal Stranding Network (WCMMSN) and the SOS-Whale Hotline—serving California, Oregon, and Washington. Key requirements include furnishing all equipment and materials, maintaining a custom answering protocol provided by NOAA, dispatching information via phone, fax, and email to local stranding coordinators, and providing quarterly reports on call volume and types. Evaluation will be based on three criteria: Technical Approach and Capability (rated as Highly Confident, Confident, Some Confidence, or Low Confidence), Price, and Past Performance. The deadline for proposal submission is March 11, 2026 at 1:00 PM Eastern Time, following a 24-hour extension announced in Amendment 0001, while questions must have been submitted by March 5, 2026 at 1:00 PM Eastern Time.

This solicitation is designated as a total small business set-aside, specifically a Women-Owned Small Business (WOSB) acquisition with 100% set-aside for eligible firms under NAICS code 561421 (Telemarketing and Other Contact Centers) with a $19.0 million size standard. Beborgem Enterprises Incorporated is the incumbent contractor, having performed this service since 2023 under the previous contract 1305M323PNFFO0531. The estimated contract value is below $350,000, making it a Simplified Acquisition. The base contract period runs from April 1, 2026 through March 31, 2027, with four one-year option periods extending through March 31, 2031, and anticipated call volumes of approximately 15,500 minutes annually for WCMMSN and 710 minutes for SOS-Whale Hotline. Performance will be conducted off-site at the contractor's facility, with contract administration handled by the West Region Acquisition Division at 7600 Sand Point Way NE, Seattle, Washington 98115, and payment directed to the Protected Resources Division in Long Beach, California.