Welcome Center Support Services
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- FA441725R0009
- Agency
- Air Force Special Operations Command Air Force, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Hurlburt Field, Florida 32544, United States
- Points of contact
-
- Dani English dani.english@us.af.mil (850) 884-3337
- Capt Rowan Thom rowan.thom.1@us.af.mil (850) 884-3262
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force Special Operations Command is seeking a contractor to provide non-personal services for Welcome Center support at Hurlburt Field, Florida. The solicitation requires two full-time administrative personnel to manage human resources program administration, including scheduling in-processing appointments, filing travel vouchers, correcting military pay entitlements, and ensuring mandatory installation enrollment. The contract will use a Best Value Performance Price Tradeoff evaluation approach, where technical and past performance factors are significantly more important than price. Proposals must be submitted electronically by February 24, 2025, at 2:00 PM CST, with questions due by February 6, 2025. Technical proposals are limited to 15 total pages, with specific 5-page limits for staffing and quality control plans, and past performance submissions restricted to three references from the past three years.
This procurement is a 100% small business set-aside under NAICS code 561110 with a $12.5 million size standard. The contract includes a base period from April 1, 2025, to March 31, 2026, with three additional one-year option periods potentially extending through March 31, 2029. The work will be performed at the Hurlburt Field Welcome Center, with an anticipated annual workload of 3,880 hours handling approximately 1,200-1,400 appointments per year. The government will provide office space, equipment, IT systems access, and required training, including Information Assurance, Fire Extinguisher, Records Management, Privacy Act, Human Relations, and SharePoint training. While an incumbent contractor exists, specific details about the current contract were not disclosed in the solicitation documents.
Notice text
5 versions
Update #5 · Latest ·
18 Feb 25: Please see the attached Question and Answer document titled "Welcome Center Solicitation Questions_18 Feb 25" for revised answers.
Amendment 0004: The purpose of The purpose of this amendment is to update the following attachments:
Attachment 1: Welcome Center PWS. Attachment 1 was amended to remove all language regarding the need for a secret/security clearance. This requirement does not require the contractor or have a secret clearance.
Attachment 5: Welcome Center Instructions to Offerors. Attachment 5 was amended to update the Joint Venture information under section H: Specific Instructions, and to remove all language regarding the need for a secret/security clearance. This requirement does not require the contractor or have a secret clearance. The Past Performance Evaluation section was also updated to provide clearer steps for offerors.
Attachment 6: Welcome Center Evaluations. Attachment 6 was amended to remove all language regarding the need for a secret/security clearance. The Past Performance Evaluation section was also updated to provide a clearer understanding of how evaluations will be made.
Q&A: A Questions & Answers document has been provided.
Please disregard "Attachment 4: A signed version of Attachment 4 has been added." as mentioned in "Summary of Changes" in the SF 30 for amendment 0004. The current version will suffice.
Amendment 0003: The purpose of this amendment is to update Attachments 1, 4, 5, and 6. The amendment to Attachment 1, the PWS, was to remove para 4.4 which mentioned the need for a security clearance. Updates to Attachments 5 and 6 clarified the instructions and evaluation process. The SF 30 documents for Amendemnt 0003, 0002, and 0001 have also been uploaded.
Amendment 0002: The purpose of this amendment is to add Attachment 6: Evaluations
Amendment 0001: The purpose of this amendment is update Attachment 5: Instructions to Offerors. The update is to push the response time for questions along with the due date for proposals. The question response date will change from 31 Jan 25 to 6 Feb 25. The proposal due date will change from 17 Feb 25 to 24 Feb 25.
The 1st Special Operations Wing requires non-personal services for the administration and support of the human resources programs conducted on Hurlburt Field. These programs support the Hurlburt Field Welcome Center on this installation.
Questions must be submitted via email to the personnel noted above. All questions are due no later than 2:00 PM (CST – Central Standard Time) on 6 February 2025. All questions and answers will be posted to the beta SAM website at https://Sam.gov.
The due time and date for offers is 2:00 PM (CST – Central Standard Time) on 24 February 2025. Offers shall be on 8.5” X 11” page. A page is defined as one face of a sheet of paper containing information. The text size shall be no less than 12 pitch. Offers shall use at least 1-inch margins on the top and bottom and 1 inch side margins. Copies and Page Limits of 5 pages for each of the plans. Evaluators will only read up to the maximum number of pages specified. If the page limit is exceeded, the excess pages will not be evaluated.
Update #4 ·
Amendment 0004: The purpose of The purpose of this amendment is to update the following attachments:
Attachment 1: Welcome Center PWS. Attachment 1 was amended to remove all language regarding the need for a secret/security clearance. This requirement does not require the contractor or have a secret clearance.
Attachment 5: Welcome Center Instructions to Offerors. Attachment 5 was amended to update the Joint Venture information under section H: Specific Instructions, and to remove all language regarding the need for a secret/security clearance. This requirement does not require the contractor or have a secret clearance. The Past Performance Evaluation section was also updated to provide clearer steps for offerors.
Attachment 6: Welcome Center Evaluations. Attachment 6 was amended to remove all language regarding the need for a secret/security clearance. The Past Performance Evaluation section was also updated to provide a clearer understanding of how evaluations will be made.
Q&A: A Questions & Answers document has been provided.
Please disregard "Attachment 4: A signed version of Attachment 4 has been added." as mentioned in "Summary of Changes" in the SF 30 for amendment 0004. The current version will suffice.
Amendment 0003: The purpose of this amendment is to update Attachments 1, 4, 5, and 6. The amendment to Attachment 1, the PWS, was to remove para 4.4 which mentioned the need for a security clearance. Updates to Attachments 5 and 6 clarified the instructions and evaluation process. The SF 30 documents for Amendemnt 0003, 0002, and 0001 have also been uploaded.
Amendment 0002: The purpose of this amendment is to add Attachment 6: Evaluations
Amendment 0001: The purpose of this amendment is update Attachment 5: Instructions to Offerors. The update is to push the response time for questions along with the due date for proposals. The question response date will change from 31 Jan 25 to 6 Feb 25. The proposal due date will change from 17 Feb 25 to 24 Feb 25.
The 1st Special Operations Wing requires non-personal services for the administration and support of the human resources programs conducted on Hurlburt Field. These programs support the Hurlburt Field Welcome Center on this installation.
Questions must be submitted via email to the personnel noted above. All questions are due no later than 2:00 PM (CST – Central Standard Time) on 6 February 2025. All questions and answers will be posted to the beta SAM website at https://Sam.gov.
The due time and date for offers is 2:00 PM (CST – Central Standard Time) on 24 February 2025. Offers shall be on 8.5” X 11” page. A page is defined as one face of a sheet of paper containing information. The text size shall be no less than 12 pitch. Offers shall use at least 1-inch margins on the top and bottom and 1 inch side margins. Copies and Page Limits of 5 pages for each of the plans. Evaluators will only read up to the maximum number of pages specified. If the page limit is exceeded, the excess pages will not be evaluated.
Update #3 ·
Amendment 0003: The purpose of this amendment is to update Attachments 1, 4, 5, and 6. The amendment to Attachment 1, the PWS, was to remove para 4.4 which mentioned the need for a security clearance. Updates to Attachments 5 and 6 clarified the instructions and evaluation process. The SF 30 documents for Amendemnt 0003, 0002, and 0001 have also been uploaded.
Amendment 0002: The purpose of this amendment is to add Attachment 6: Evaluations
Amendment 0001: The purpose of this amendment is update Attachment 5: Instructions to Offerors. The update is to push the response time for questions along with the due date for proposals. The question response date will change from 31 Jan 25 to 6 Feb 25. The proposal due date will change from 17 Feb 25 to 24 Feb 25.
The 1st Special Operations Wing requires non-personal services for the administration and support of the human resources programs conducted on Hurlburt Field. These programs support the Hurlburt Field Welcome Center on this installation.
Questions must be submitted via email to the personnel noted above. All questions are due no later than 2:00 PM (CST – Central Standard Time) on 6 February 2025. All questions and answers will be posted to the beta SAM website at https://Sam.gov.
The due time and date for offers is 2:00 PM (CST – Central Standard Time) on 24 February 2025. Offers shall be on 8.5” X 11” page. A page is defined as one face of a sheet of paper containing information. The text size shall be no less than 12 pitch. Offers shall use at least 1-inch margins on the top and bottom and 1 inch side margins. Copies and Page Limits of 5 pages for each of the plans. Evaluators will only read up to the maximum number of pages specified. If the page limit is exceeded, the excess pages will not be evaluated.
Update #2 ·
Amendment 0003: The purpose of this amendment is to update Attachments 1, 4, 5, and 6.
The 1st Special Operations Wing requires non-personal services for the administration and support of the human resources programs conducted on Hurlburt Field. These programs support the Hurlburt Field Welcome Center on this installation.
Questions must be submitted via email to the personnel noted above. All questions are due no later than 2:00 PM (CST – Central Standard Time) on 6 February 2025. All questions and answers will be posted to the beta SAM website at https://Sam.gov.
The due time and date for offers is 2:00 PM (CST – Central Standard Time) on 24 February 2025. Offers shall be on 8.5” X 11” page. A page is defined as one face of a sheet of paper containing information. The text size shall be no less than 12 pitch. Offers shall use at least 1-inch margins on the top and bottom and 1 inch side margins. Copies and Page Limits of 5 pages for each of the plans. Evaluators will only read up to the maximum number of pages specified. If the page limit is exceeded, the excess pages will not be evaluated.
Update #1 ·
The 1st Special Operations Wing requires non-personal services for the administration and support of the human resources programs conducted on Hurlburt Field. These programs support the Hurlburt Field Welcome Center on this installation.
Questions must be submitted via email to the personnel noted above. All questions are due no later than 2:00 PM (CST – Central Standard Time) on 6 February 2025. All questions and answers will be posted to the beta SAM website at https://Sam.gov.
The due time and date for offers is 2:00 PM (CST – Central Standard Time) on 24 February 2025. Offers shall be on 8.5” X 11” page. A page is defined as one face of a sheet of paper containing information. The text size shall be no less than 12 pitch. Offers shall use at least 1-inch margins on the top and bottom and 1 inch side margins. Copies and Page Limits of 5 pages for each of the plans. Evaluators will only read up to the maximum number of pages specified. If the page limit is exceeded, the excess pages will not be evaluated.
Attachments
Show all 22
Notice history
| Notice | Type | Posted |
|---|---|---|
| Welcome Center Support Services | Award Notice | |
| Welcome Center Support Services | Solicitation |
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