Wayfinding Patient Engagement System Salem VAMC

The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Salem VA Medical Center (VAMC) requires an expansion of their existing patient engagement system to additional buildings within the Salem VAMC campus. Phase 1 of the patient engagement system is currently in progress and includes installing the patient engagement system in the following primary buildings of the Salem VAMC so that Veterans can utilize the system to navigate to appointments: building 143 (five floors), building 2 (basement and first floor), building 2a (basement and first floor), building 5 basements, building 12 basement, and building 4 (basement [Canteen]). The existing patient engagement system utilizes the Virtual Bluetooth Low Energy (vBLE) cloud and includes Juniper/Mist networking access points used to locate and guide patients throughout the medical facility, the Optical Local Area Network uses Tellabs equipment to connect all of the access points and Medrics/Inpixion wayfinding uses app/mapping software to locate and guide patients using the optical networks and access points. The wayfinding patient engagement system must also be capable of tracking devices that violate configured policies and ban them from the network. For ongoing management of the system, a reporting portal shall track system usage and advanced analytics tools. Once the wayfinding app is enabled, the facility can proactively geo-fence welcome message boards as well as give patients the ability to find their way through the hospital with wayfinding technology. This will give patients an all-in-one portal or hub to interact with when either outside or inside the VA hospital. This will allow patients to interact via a very robust mapping and app platform.
The Contractor shall provide all labor, material, and equipment to install hardware, software, configure and test this patient engagement system. The Contractor shall utilize this Product Description as well as As-Built drawings, electrical plans and possible site visits as a basis for preparing a quote. The Contractor shall complete Phase 2 of the patient engagement system that shall include areas of building numbers 7, 8, 9, 10, 11, 12, 75, 76, 77 and 168 and 144 (Chapel), and remainder of building 2 (second and third floor), building 4 (first floor), building 5 (first floor/auditorium). The system is expected to go live within 9 months/270 days after the conference meeting with the awardee (pending completion of Phase 1 and testing). The period of performance shall be 18 months from completion of project, with two (2) 12-month option periods.

Awarded contract NNG15SD26B to Thundercat Technology LLC for 1311584.53 on 2022-08-12.