NNG15SD26B 36C10B22F0272 Final.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

658-22-4-538-1128

658-C20201

NNG15SD26B

36C10B22F0272

AWARDED:

EFFECTIVE: 8/15/2022

Joseph Vivolo 848-377-5105

36C10B

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

X 100

X

541519

N/A

X

See Delivery Schedule

36C10B

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

50WM7

THUNDERCAT TECHNOLOGY LLC

1925 ISAAC NEWTON SQ E

STE 180

RESTON VA 20190

UER4AJLUB8D5

36C10A

Department of Veterans Affairs

Technology Acquisition Center

Financial Services Center

PO Box 149971

Austin TX 78714-8971

See CONTINUATION Page

See Section B

Contract Type: Firm Fixed Price

Contracting Officer: Kendra Casebolt, Kendra.Casebolt@va.gov

Contract Specialist: Joseph Vivolo, Joseph.Vivolo1@va.gov

Patient Engagement Expansion (Phase 2) for VA Salem Campus

Period of Performance: 18-Months from Date of Award and Two 12-Month Option Periods

$1,311,584.53

658-3620160-538-820100-3131 010040900

Kendra Casebolt

Contracting Officer

NNG15SD26B 36C10B22F0272

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 GOVERNING LAW CLAUSE

B.3 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

B.4 PRICE SCHEDULE

B.5 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 NASA SEWP V INTRODUCTORY LANGUAGE

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR

INFORMATION SYSTEMS (NOV 2021)

C.4 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (MAY 2022)

C.5 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA

ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

C.6 MANDATORY WRITTEN DISCLOSURES

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

1. This is a Firm-Fixed Price Task Order No. 36C10B22F0272 issued in accordance with the terms and conditions of basic contract NNG15SD26B and modifications thereto with Thundercat Technology LLC.

2. All work shall be performed in accordance with Section B.5 Product Description entitled “Patient Engagement Expansion (Phase 2) for VA Salem Campus” dated August 1, 2022, version 4.0.

3. The funding summary is as follows:

Total Order Value: $1,311,584.53 Total Base Period: $1,023,648.81 (Fully Funded at award) Total Option Period One*: $143,967.86

Total Option Period Two*: $143,967.86 Amount Unfunded: $ 287,935.72

*If exercised.

4. For Billing purposes use Purchase Order Number: PO# 658-C20201.

***General invoice inquiries can be made to VA FSC. All specific invoice inquiries relating to VA acceptance and invoice certification should be directed to:

Contracting Officer’s Representative:

Name: Tim Harris

Address: Salem VAMC 1970 Roanoke Blvd, Salem, VA 24153 Voice: (540) 982-2463 ext 4085 Email: Timothy.Harris9@va.gov

Questions may be directed to VA FSC at the phone number or email address listed below:

• Tungsten e-Invoice Setup Information: 407-305-4896

• Tungsten http://www.tungseten-network.com

• Tungsten VA buyer number is AAA544240062

• Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

• FSC e-Invoice Contact Information: 1-877-353-9791

• FSC e-invoice email: vafsccshd@va.gov

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: Thundercat Technology, LLC 1925 Isaac Newton Sq. E, Suite 180

Reston, VA 20190

b. GOVERNMENT: Contracting Officer 36C10B Kendra M. Casebolt

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award

Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] After Government acceptance of Deliverables in Section B.4, Price Schedule and in accordance with Section B.5, Performance Work Statement.

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VA Acquisition Regulation (VAAR) Clause

852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 GOVERNING LAW CLAUSE

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto, as permitted by FAR 12.212. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in

Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. § 3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this clause shall prevail. The Contractor shall deliver to the Government all data first produced under this Contract/Order with unlimited rights as defined by FAR 52.227-14.

Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ) in accordance with 28 U.S.C. § 516; at the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the

Contract/Order must be made by modification (Standard Form 30) and shall only be made by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.3 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

(1). Definitions.

a) Licensee. The term “licensee” shall mean the U.S. Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

b) Licensor. The term “licensor” shall mean the Contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “Contractor” is the party identified in Block 17a on the SF1449. If the Contractor is a reseller and not the Licensor, the Contractor remains responsible for performance under this Contract/Order.

c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements, or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version 5.4 to 6).

(2). Software License.

a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software.

b) The Government may use the software in a networked environment.

c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

d) All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product Description.

(3). Software Maintenance and Technical Support.

a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this Contract/Order, the

Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received, the Contractor is neither authorized nor permitted to renew any of the previously furnished services.

b) The Contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the Contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

c) Any telephone support provided by Contractor shall be at no additional cost.

d) The Contractor shall provide all maintenance services in a timely manner in accordance with the Contractor’s customary practice or as defined in the Performance Work Statement or Product Description. However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the Contractor (e.g., www.cpars.gov).

e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4). Disabling Software Code.

The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out, or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the Contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the Contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

(5). Manuals and Publications.

Upon Government request, the Contractor shall furnish the most current version of the user manual and publications for all products/services provided under this

Contract/Order at no cost.

http://www.cpars.gov/

B.4 PRICE SCHEDULE

Inspection and Acceptance: Destination

BASE PERIOD

The Period of Performance shall be 18-Months from Date of Award

CLIN Description Unit Quantity Price Total Price

0001 TECHNICAL

REQUIREMENTS in accordance with (IAW) Product Description (PD) Paragraphs 1.2 and associated subparagraphs.

LOT 1 NSP NSP

0001A Recordings of the Training

LOT 1 NSP NSP

0001B Computer-Aided Design Drawings

LOT 1 NSP NSP

0002 POST INSTALLATION

REQUIREMENTS in accordance with (IAW)

Product Description (PD) Paragraphs 1.3.2 and associated subparagraphs.

LOT 1 NSP NSP

0002A Heat Maps LOT 1 NSP NSP

0002B Floor Maps LOT 1 NSP NSP

0003 Adaptive Bluetooth Low Energy Array Access Point for Advanced

Location based services

EA

$ 202.72 $ 65,884.00

0004 Drywall sandwich bracket kit for AP21 and BT11

EA

$ 10.24 $ 3,328.00

0005 FlexSym ONT205, 4GE,1-10G,4PPOE, TAA

EA

$ 526.49 $ 3,158.94

0006 PWR IN LINE ADPT 54V,

2.8A NO CORD (C13)

EA

$ 77.56 $ 465.36

0007 PWR AC CORD C13 TO

TYPE B US 3FT

EA

$ 19.81 $ 118.86

0008 OCC KIT: 1RU

ENCLOSURE, -1 1x16

SPLITTER, -2 8-PORT

SCAPC ADAPTER

PLATE, -1 STACKABLE

CASSETTE BRACKET, -

1 BLANK ADAPTER

PLATE

EA

NSP NSP

0009 BRACKET

142R,180C,205 - 10

COUNT

EA 1 $ 237.29 $ 237.29

0010 Subscription for 1 service

(specify SUB-MAN, SUB-

ENG, SUB-AST, SUB-

VNA, SUB-PMA) for one access point for 5 year:

includes software updates, upgrades, cloud function subscriptions and limited lifetime warranty benefits on indoor access points

JB 325 $ 352.32 $ 114,504.00

0011 Materials and Labor JB 1 $ 644,406.75 $ 644,406.75

0012 One-time Implementation Services

JB 1 $ 29,510.25 $ 29,510.25

0013 Software Updates and Licensing (ONLY APP

AND HOSTING / STILL

NEED CIRCUITS AND

INPIXON)

JB 1 $ 162,035.36 $ 162,035.36

Total Base $1,023,648.81

Option Period One Period of Performance shall be 12 months from date of exercise.

This 12-month option may be exercised in accordance with the clause in Section C entitled, “FAR 52.217-9 Option to Extend the Term of the Contract.”

Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, the period of performance for Option

Period One shall commence immediately upon the expiration of Option Period One.

CLIN Description Unit Quantity Price Total Price

1001 Phase 2 annual license, hosting & support mapping

JB 1 $23,517.86 $23,517.86

1002 Annual Fee for patient engagement mobile applications

JB 1 $120,450.00 $120,450.00

Total Option Period One

$143,967.86

Option Year Two Period of Performance shall be 12 months from date of exercise.

This 12-month option may be exercised in accordance with the clause in

Section C entitled, “FAR 52.217-9 Option to Extend the Term of the Contract.”

Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, the period of performance for Option Period One shall commence immediately upon the expiration of Option Period

One.

CLIN Description Unit Quantity Price Total Price

2001 Phase 2 annual license, hosting & support mapping

JB 1 $23,517.86 $23,517.86

2002 Annual Fee for patient engagement mobile applications

JB 1 $120,450.00 $120,450.00

Total Option Year Two

$143,967.86

Grand Total $1,311,584.53

B.5 PERFORMANCE WORK STATEMENT

PRODUCT DESCRIPTION (PD)

DEPARTMENT OF VETERANS AFFAIRS

Veterans Health Administration

Salem VA Medical Center (VAMC)

Patient Engagement Expansion (Phase 2) for VA Salem Campus

Date: August 1, 2022

VA-22-00032695

PD Version Number: 4.0

1.0 PRODUCT REQUIREMENTS

The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Salem VA Medical Center (VAMC) requires an expansion of their existing patient engagement system to additional buildings within the Salem VAMC campus. Phase 1 of the patient engagement system is currently in progress and includes installing the patient engagement system in the following primary buildings of the Salem VAMC so that Veterans can utilize the system to navigate to appointments: building 143 (five floors), building 2 (basement and first floor), building 2a (basement and first floor), building 5 basements, building 12 basement, and building 4 (basement [Canteen]). The existing patient engagement system utilizes the Virtual Bluetooth Low Energy (vBLE) cloud and includes Juniper/Mist networking access points used to locate and guide patients throughout the medical facility, the Optical Local Area Network uses Tellabs equipment to connect all of the access points and Medrics/Inpixion wayfinding uses app/mapping software to locate and guide patients using the optical networks and access points. The wayfinding patient engagement system must also be capable of tracking devices that violate configured policies and ban them from the network. For ongoing management of the system, a reporting portal shall track system usage and advanced analytics tools. Once the wayfinding app is enabled, the facility can proactively geo-fence welcome message boards as well as give patients the ability to find their way through the hospital with wayfinding technology. This will give patients an all-in-one portal or hub to interact with when either outside or inside the VA hospital.

This will allow patients to interact via a very robust mapping and app platform.

The Contractor shall provide all labor, material, and equipment to install hardware, software, configure and test this patient engagement system. The Contractor shall utilize this Product Description as well as As-Built drawings, electrical plans and possible site visits as a basis for preparing a quote. The Contractor shall complete Phase 2 of the patient engagement system that shall include areas of building numbers

7, 8, 9, 10, 11, 12, 75, 76, 77 and 168 and 144 (Chapel), and remainder of building 2 (second and third floor), building 4 (first floor), building 5 (first floor/auditorium). The system is expected to go live within 9 months/270 days after the conference meeting with the awardee (pending completion of Phase 1 and testing). The period of performance shall be 18 months from completion of project, with two (2) 12-month option periods.

1.1 CERTIFICATIONS AND PERFORMANCE

A. The Contractor shall be a certified partner and/or authorized distributor (and shall provide proof) for installation and key programming of all hardware and software being installed.

B. The Contractor shall be able to provide ongoing technical support of all installed hardware and software.

C. The Contractor shall provide proof of prior operational situations they have performed in this arena (Wayfinding, Wi-Fi, Networking, vBLE technology).

D. The Contractor shall supply information to Salem VA Hospital Police for background checks of daily “on-site” personnel. Only VA Personal Identity Verification (PIV) badged personnel shall be allowed “unescorted” access to the facility. The Contractor shall have at least two installation personnel capable of being VA PIV badged.

1.2 TECHNICAL REQUIREMENTS

The Contractor shall expand the turn-key Optical Local Area Network distributed access system that must use vBLE technology for patient wayfinding and shall be designed to be a fully air gapped network from the existing information technology (IT) wireless. The Contractor shall be required to add additional fiber in areas where fiber is not currently available. Coverage shall be throughout the Salem VAMC campus in all main medical buildings (buildings listed in section 1.0, except for building 4 second floor and building

5 second floor), delivering pervasive coverage for engagement.

A. The scope of this requirement includes all necessary hardware, software, installation and configuration, testing, training, sustainment, support, and warranty required for patient wayfinding services throughout the Salem VAMC main campus. This shall also include the cost of a dedicated external internet connection with suitable bandwidth for a facility of the Salem VAMC campus’ size.

B. The Contractor must provide new hardware and licenses to be a complete, fully functional patient engagement system.

C. The Contractor shall provide a one-day, virtual training for the core super users.

The Contractor shall deliver Recordings of the Training and provide access to all training materials in the document library.

D. Utilizing the patient wayfinding platform, and as part of this patient engagement system, the patients shall be able to scan their appointment cards so they can find their way through the hospital (in Real Time Blue Dot location) as they move from one appointment to the next.

E. The system shall provide the ability to push notifications to the patients through the application so VA can inform them of potential flu / COVID vaccinations going on and direct them if necessary, to those locations.

F. The system shall provide the ability to track devices that violate configured policies and ban them from the network.

G. For ongoing management of the system, a reporting portal shall track system usage and provide advanced analytics tools.

H. The system shall provide the ability to geo-fence welcome message boards as well as give patients the ability to find their way through the hospital with wayfinding technology.

I. Wi-Fi Requirements

1. Access points must be capable of Wi-Fi 802.11ax Wave 2 4x4:4.

2. Access points must support integrated 802.11ac Wave 2 sensor radio for security, network and location scanning.

3. Access points must be available in internal and external antenna version.

4. Access points must be available in indoor and outdoor (IP67 rated) version.

5. Indoor access points must support an Internet of Things expansion port.

6. Indoor access points must support Power over Ethernet (PoE)-out functionality to any PoE device capable of operating in 6W or less (for example, BT11 vBLE only access point).

7. Access points must support integrated vBLE 16-element antenna array.

8. Access points must support Dynamic Packet Capture for user experience monitoring and troubleshooting.

9. Access points must support on-demand or manual packet capture for troubleshooting.

10. Access points shall support Radio Resource Management (RRM) using both instantaneous data as well as 24-hour data collected from the site.

11. The Wi-Fi infrastructure shall support creating Personal Wireless Local Area Network (PWLAN) with security segmentation leveraging one common Single Set Identifier (SSID).

12. The Wi-Fi infrastructure shall have the option of leveraging or is Virtual

Network Assistant (VNA) ready. VNA is a Natural Language Processing (NLP) artificial intelligence-driven assistant that troubleshoots network issues, provides rich insights into network operations and utilization.

J. vBLE requirements

1. Converged Wi-Fi/vBLE or vBLE only access points shall be configurable and manageable through a management portal interface.

2. The system shall support beaconing in Apple iBeacon, Google Eddystone and AltBeacon advertising format in order to be able to be used on a wide variety of patient devices.

3. Accuracy of vBLE based location/engagement is expected to be within 1-

3 meters with sub-second latency.

4. The system shall automatically adapt to different devices and Radio

Frequency (RF) environments.

K. The Contractor shall determine the proper network topology and appropriate amount of hardware and cable to provide the required coverage. This is to include all wiring for access points, switches, routers, and other equipment deemed necessary by the Contractor.

L. The Contractor shall protect all finished spaces and surfaces at no additional cost to the Salem VAMC. The Contractor shall be financially responsible for repairing any damage or noted deficiencies to finished spaces and surfaces that occur as a result of the Contractors (or sub-contractors) installation.

M. The Contractor shall be responsible for cable management, labeling of all network cables, cables, ports, etc. associated with the guest Wi-Fi and Wayfinding installation.

N. Existing cable trays, raceways, or j-hooks shall be used where available for cable distribution. For locations where cable trays are not available, cabling shall be fastened with appropriate fasteners to ensure a secure and neat installation. Where cable penetrates fire and smoke walls that do not have existing cable trays, proper fire sleeves shall be installed in accordance with National Fire Protection Association code NFPA-101 Life Safety Code using approved fire stop material to seal all penetrations. The only fire stop product approved by the facility is Hilti brand.

O. The locations of the patient wayfinding vBLE access points shall be detailed by the Contactor and listed in Computer-Aided Design (CAD) Drawings. The CAD Drawings shall include locations of all major network hardware components including but not limited to servers, switches, and server rack locations. The

Contractor or Sub-contractor shall run all required CAT-6 or above-ceiling cabling from the access point locations to the nearest networking closet. No run shall exceed the 100M data limit. At the offeror’s request, the Salem VAMC will, to the best of its ability, supply additional documentation which could assist the offeror with a better design concept.

P. The system shall be compliant with IEEE 802.11ac standards and offer access to a wide range of patient and visitor owned devices. User devices include laptop computer systems with a variety of operating systems (i.e., Windows, Apple, Linux, etc.), as well as smart phones and tablet computers.

Q. All systems, equipment, peripherals, and components shall meet the standards delineated by applicable laws and regulations, such as Section 508 Amendment to the Rehabilitation Act of 1973 and others. In recognition and support of the

“Electronic and Information Accessibility Standards” defined by Section 508 of the Rehabilitation Act, the offeror should include published accessibility self -assessments of proposed products using Voluntary Product Accessibility Templates (VPAT) and/or Government Product Accessibility Templates (GPAT) when available.

R. The Contractor shall submit a quote based on predictive survey using known vBLE technology recommendations for pervasive building coverage and detailed building plans and public Wi-Fi network infrastructure provided with this Product

Description. This shall include the analysis of building floor plans and inspection of the facility.

S. The Contractor shall perform the RF test during the site visit for interference and identify optimum installation locations for access points and installation of cable runs.

T. The Contractor shall provide (separate line item) optional costing for two (2)-years of optional licensing fees, internet connection fees, applications fees and service coverage.

Deliverables:

A. Recordings of the Training B. Computer-Aided Design Drawings

1.3 PROJECT MANAGEMENT AND DEPLOYMENT PLANNING SERVICES

1.3.1 INSTALLATION REQUIREMENTS AND HOURS

A. The Contracting Officer’s Representative (COR), Technical Experts, and Contractor shall review the installation and operation of Phase 1 to assure the work is satisfactory before turning over the project to the operations and maintenance phase and signing a VA letter of acceptance prior to starting Phase

2.

B. The Contractor shall facilitate a design kick-off meeting with the key stakeholders, including project manager and key clinical staff, to review the design process.

C. After completion of the project (Phase 2), the COR, technical experts, and Contractor shall review the installation and operation of the system to assure the work is satisfactory before turning over the project to the operations and maintenance phase and signing a VA letter of acceptance.

D. The Contractor shall work within Monday-Friday 7:30 a.m.-4:30 p.m. Any installation work at the Government site shall not take place on Federal holidays, weekends, or after-hours unless approved by the Government Project Manager.

1.3.2 POST INSTALLATION REQUIREMENTS

A. Maintenance and technical support services shall be provided for the base year and option years on an as needed basis. The Contractor must provide technical support 24x7x365, with a maximum response time of 4 hours. When required, the Contractor must provide on-site support within 24 hours.

B. The Contractor shall provide a warranty on the entire patient engagement system.

The warranty period shall begin after the project has been accepted as complete by the Salem VAMC. Acceptance will not be given until training has been completed.

C. Base year services shall start after the project has been accepted as complete by the Salem VAMC. The option years will then be dated accordingly based on the base year start.

D. Post Installation Inspection will be conducted in two parts. After equipment has been installed in a given area, a verification of proper installation will be completed. This verification will include equipment and wire labeling, patch panel labeling, and wire pathways. During this inspection, the Salem VAMC inspector/s will ensure fire and smoke ratings are intact and meet code. A final post installation inspection will include functional verification of all aspects of the project. Inspections will be conducted by one or all of the following: COR, Biomedical Engineering, Safety, and any other affected Engineering Staff.

E. The Contractor shall provide (in PDF format) Heat Maps and Floor Maps showing the infrastructure layers of installed access points and kiosk locations.

Deliverables:

A. Heat Maps B. Floor Maps

1.4 SUPPORT AND MAINTENANCE

Following Contractor initial installation and configuration, the Contractor shall provide maintenance and technical support on the patient engagement system at each location to include 24x7x365 technical support, bug fixes, data fixes and enhancements, assistance with configuration setup, troubleshooting, communication of product changes and availability, and reporting and status of maintenance tickets and potential system issues. The Contractor shall address and assist with issues encountered by the PharmD’s, Infection Control Practitioners, Infectious Disease, and other facility end users with Alerts, Views and troubleshooting issues encountered with these or other functions of the system.

The Contractor shall also provide support involving the system’s infrastructure requirements to include hardware, bandwidth, and best practices accordingly and coordinate with the COR, Office of Information and Technology (OIT), and VA staff as necessary to resolve any issues.

The Contractor shall also facilitate monthly conference calls with each site to ensure optimal performance of the system.

1.5 OPTION PERIOD ONE

If exercised by VA, the Contractor shall provide licensing, internet connection, applications and service coverage, warranty, and support and maintenance for the patient engagement system as described in section 1.0 and its subtasks.

1.6 OPTION PERIOD TWO

If exercised by VA, the Contractor shall provide licensing, internet connection, applications and service coverage, warranty, and support and maintenance for the patient engagement system as described in section 1.0 and its subtasks.

2.0 NOTICE OF THE FEDERAL ACCESSIBILITY LAW AFFECTING ALL

INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

PROCUREMENTS (SECTION 508)

On January 18, 2017, the Architectural and Transportation Barriers Compliance Board (Access Board) revised and updated, in a single rulemaking, standards for electronic and information technology developed, procured, maintained, or used by Federal agencies covered by Section 508 of the Rehabilitation Act of 1973, as well as our guidelines for telecommunications equipment and customer premises equipment covered by Section 255 of the Communications Act of 1934. The revisions and updates to the Section 508-based standards and Section 255-based guidelines are intended to ensure that information and communication technology (ICT) covered by the respective statutes is accessible to and usable by individuals with disabilities.

2.1 SECTION 508 – INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

STANDARDS

The Section 508 standards established by the Access Board are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure ICT.

These standards are found in their entirety at: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines. A printed copy of the standards will be supplied upon request.

Federal agencies must comply with the updated Section 508 Standards beginning on January 18, 2018. The Final Rule as published in the Federal Register is available from the Access Board: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule.

The Contractor shall comply with “508 Chapter 2: Scoping Requirements” for all electronic ICT and content delivered under this contract. Specifically, as appropriate for the technology and its functionality, the Contractor shall comply with the technical standards marked here:

E205 Electronic Content – (Accessibility Standard -WCAG 2.0 Level A and AA Guidelines)

E204 Functional Performance Criteria

E206 Hardware Requirements

E207 Software Requirements

E208 Support Documentation and Services Requirements

2.2 COMPATABILITY WITH ASSISTIVE TECHNOLOGY

The standards do not require installation of specific accessibility-related software or attachment of an assistive technology device. Section 508 requires that ICT be compatible with such software and devices so that ICT can be accessible to and usable by individuals using assistive technology, including but not limited to screen readers, screen magnifiers, and speech recognition software.

2.3 ACCEPTANCE AND ACCEPTANCE TESTING

Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2: Scoping Requirements standards identified above.

The Government reserves the right to test for Section 508 Compliance before delivery.

The Contractor shall be able to demonstrate Section 508 Compliance upon delivery.

https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule

2.4 INFORMATION TECHNOLOGY USING ENERGY-EFFICIENT PRODUCTS

The Contractor shall comply with Sections 524 and Sections 525 of the Energy Independence and Security Act of 2007; Section 104 of the Energy Policy Act of 2005;

Executive Order 13834, “Efficient Federal Operations”, dated May 17, 2018; Executive Order 13221, “Energy-Efficient Standby Power Devices,” dated August 2, 2001; and the Federal Acquisition Regulation (FAR) to provide ENERGY STAR®, Federal Energy Management Program (FEMP) designated, low standby power, and Electronic Product

Environmental Assessment Tool (EPEAT) registered products in providing information technology products and/or services.

The Contractor shall ensure that information technology products are procured and/or services are performed with products that meet and/or exceed ENERGY STAR, FEMP designated, low standby power, and EPEAT guidelines. The Contractor shall provide/use products that earn the ENERGY STAR label and meet the ENERGY STAR specifications for energy efficiency. Specifically, the Contractor shall:

1. Provide/use ENERGY STAR products, as specified at www.energystar.gov/products (contains complete product specifications and updated lists of qualifying products).

2. Provide/use the purchasing specifications listed for FEMP designated products at https://www4.eere.energy.gov/femp/requirements/laws_and_requirements/energ y_star_and_femp_designated_products_procurement_requirements . The

Contractor shall use the low standby power products specified at http://energy.gov/eere/femp/low-standby-power-products.

3. Provide/use EPEAT registered products as specified at www.epeat.net. At a minimum, the Contractor shall acquire EPEAT® Bronze registered products.

EPEAT registered products are required to meet the technical specifications of ENERGY STAR but are not automatically on the ENERGY STAR qualified product lists. The Contractor shall ensure that applicable products are on both the EPEAT Registry and ENERGY STAR Qualified Product Lists.

4. The Contractor shall use these products to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user.

The following is a list of information technology products for which ENERGY STAR, FEMP designated, low standby power, and EPEAT registered products are available:

1. Computer Desktops, Laptops, Notebooks, Displays, Monitors, Integrated

Desktop Computers, Workstation Desktops, Thin Clients, Disk Drives

2. Imaging Equipment (Printers, Copiers, Multi-Function Devices, Scanners, Fax

Machines, Digital Duplicators, Mailing Machines)

3. Televisions, Multimedia Projectors

This list is continually evolving, and as a result is not all-inclusive.

http://www.energystar.gov/products https://www4.eere.energy.gov/femp/requirements/laws_and_requirements/energy_star_and_femp_designated_products_procurement_requirements https://www4.eere.energy.gov/femp/requirements/laws_and_requirements/energy_star_and_femp_designated_products_procurement_requirements http://energy.gov/eere/femp/low-standby-power-products http://www.epeat.net/

3.0 SHIPMENT OF SOFTWARE

All software licenses shall be shipped to the points of contact (POCs) below:

Inspection: Destination Acceptance: Destination

Free on Board (FOB): Destination

Ship To and Mark For:

Primary Alternate

Name: Rebecca Cantrell Name: Timothy Harris Address: 1970 Roanoke Blvd, Salem VA 24153

Address: 1970 Roanoke Blvd, Salem VA 24153

Voice: 540-353-3881 Voice: 540-314-3376 Email: Rebecca.Cantrell@va.gov Email: Timothy.Harris9@va.gov

3.1 SPECIAL SHIPPING INSTRUCTIONS

Prior to shipping, Contractor shall notify Site POCs, by phone followed by email, of all incoming deliveries including line-by-line details for review of requirements. The Contractor shall not make any changes to the delivery schedule at the request of Site

POC.

All shipments, either single or multiple container deliveries, shall bear the VA IFCAP Purchase Order number on external shipping labels and associated manifests or packing lists. In the case of multiple container deliveries, a statement readable near the VA IFCAP PO number shall indicate total number of containers for the complete shipment (e.g. “Package 1 of 2”), clearly readable on manifests and external shipping labels.

Packing Slips/Labels and Lists shall also include the following:

IFCAP PO #: ___ 658-C20201 _______ (for example, 166-E11234 (the IFCAP PO number is located in block #20 of the SF 1449)) Project Description: (for example, Tier I Lifecycle Refresh)

Total number of Containers: Package ___ of ___. (e.g., Package 1 of 3)

3.2 SHIPMENT OF HARDWARE OR EQUIPMENT

Inspection: Destination Acceptance: Destination Free on Board (FOB): Destination

Ship To and Mark For:

Primary Alternate Name: Rebecca Cantrell Name: Timothy Harris

Address: 1970 Roanoke Blvd, Salem

VA 24153

Address: 1970 Roanoke Blvd, Salem

VA 24153

Voice: 540-353-3881 Voice: 540-314-3376

Email: Rebecca.Cantrell@va.gov Email: Timothy.Harris9@va.gov

4.0 GENERAL REQUIREMENTS

4.1 RECORDS MANAGEMENT

The Contractor shall comply with the following Records Management requirements:

1. Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228.

2. Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

3. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

4. Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.

5. Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract.

6. The Government Agency owns the rights to all data/records produced as part of this contract.

7. The Government Agency owns the rights to all electronic information

(electronic data, electronic information systems, electronic databases, etc.)

and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

8. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.].

9. No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C.

2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

10. Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.

4.2 VA TECHNICAL REFERENCE MODEL

The Contractor shall support the VA enterprise management framework. In association with the framework, the Contractor shall comply with OIT Technical Reference Model (VA TRM). The VA TRM is one component within the overall Enterprise Architecture (EA) that establishes a common vocabulary and structure for describing the information technology used to develop, operate, and maintain enterprise applications. Moreover, the VA TRM, which includes the Standards Profile and Product List, serves as a technology roadmap and tool for supporting OIT. Architecture & Engineering Services (AES) has overall responsibility for the VA TRM.

4.3 SOCIAL SECURITY NUMBER (SSN) REDUCTION

The Contractor solution shall support the Social Security Number (SSN) Fraud

Prevention Act (FPA) of 2017 which prohibits the inclusion of SSNs on any document sent by mail. The Contractor support shall also be performed in accordance with Section 240 of the Consolidated Appropriations Act (CAA) 2018, enacted March 23, 2018, which mandates VA to discontinue using SSNs to identify individuals in all VA information systems as the Primary Identifier. The Contractor shall ensure that any new IT solution discontinues the use of SSN as the Primary Identifier to replace the SSN with the Integrated Control Number (ICN) in all VA information systems for all individuals. The Contractor shall ensure that all Contractor delivered applications and systems integrate with the VA Master Person Index (MPI) for identity traits to include the use of the ICN as the Primary Identifier. The Contractor solution may only use a Social Security Number to identify an individual in an information system if and only if the use of such number is required to obtain information VA requires from an information system that is not under the jurisdiction of VA.

4.4 INTERNET PROTOCOL VERSION 6 (IPV6)

The Contractor solution shall support Internet Protocol Version 6 (IPv6) based upon the memo issued by the Office of Management and Budget (OMB) on November 19, 2020 (https://www.whitehouse.gov/wp-content/uploads/2020/11/M-21-07.pdf). IPv6 technology, in accordance with the USGv6 Program (https://www.nist.gov/programs-projects/usgv6-program/usgv6-revision-1), NIST Special Publication (SP) 500-267B

Revision 1 “USGv6 Profile” (https://doi.org/10.6028/NIST.SP.500-267Br1), and NIST SP 800-119 “Guidelines for the Secure Deployment of IPv6” (https://doi.org/10.6028/NIST.SP.800-119), compliance shall be included in all IT infrastructures, application designs, application development, operational systems and sub-systems, and their integration. In addition to the above requirements, all devices shall support native IPv6 and dual stack (IPv6 / IPv4) connectivity without additional https://www.whitehouse.gov/wp-content/uploads/2020/11/M-21-07.pdf file://///R04.med.va.gov/V03/EAS/Users/vhaeasWymbsk/TEMPLATES--NEW%20TAC%20PROCESS/PWS%20TEMPLATE%20(DO%20NOT%20TOUCH)%20-%20In%20Process%20Revisions/DO%20NOT%20TOUCH%20(next%20version/IPv6/(https:/www.nist.gov/programs-projects/usgv6-program/usgv6-revision-1 file://///R04.med.va.gov/V03/EAS/Users/vhaeasWymbsk/TEMPLATES--NEW%20TAC%20PROCESS/PWS%20TEMPLATE%20(DO%20NOT%20TOUCH)%20-%20In%20Process%20Revisions/DO%20NOT%20TOUCH%20(next%20version/IPv6/(https:/www.nist.gov/programs-projects/usgv6-program/usgv6-revision-1 https://doi.org/10.6028/NIST.SP.500-267Br1 https://doi.org/10.6028/NIST.SP.800-119 memory or other resources being provided by the Government, so that they can function in a mixed environment. All public/external facing servers and services (for example, web, email, DNS, ISP services, etc.) shall support native IPv6 and dual stack (IPv6 / IPv4) users and all internal infrastructure and applications shall communicate using native IPv6 and dual stack (IPv6 / IPv4) operations.

5.0 POINTS OF CONTACT

VA Program Manager:

Name: Rebecca Cantrell Address: Salem VAMC 1970 Roanoke Blvd, Salem VA 24153 Voice: (540) 982-2463 Ext. 4459

Email: Rebecca.Cantrell@va.gov

Contracting Officer’s Representative:

Name: Tim Harris

Address: Salem VAMC 1970 Roanoke Blvd, Salem, VA 24153 Voice: (540) 982-2463 ext 4085 Email: Timothy.Harris9@va.gov

Contracting Officer:

Name: Kendra M. Casebolt Address: Technology Acquisition Center

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