VPS Performance Management and Control, Thermal Paper Support, and NSOC Remediation - NEW

The Department of Veterans Affairs (VA) intends to issue a solicitation on or after March 2, 2016 for Veterans Point of Service (VPS) Performance Management and Control (PM&C), Thermal Paper Support, and National Security and Operations Center (NSOC) Remediation Hardware for Kiosks. The Contractor shall develop performance management tools such as dashboards, collect data, perform analysis, and provide monthly reports and weekly reports as needed. Additionally, the Contractor shall revise the VPS approved existing post-deployment training plan detailing how post-deployment support shall be coordinated with the VPS designated personnel. Further, the Contractor shall provide new functionality configuration support when sites turn-on existing functionality that was previously not utilized. Additionally, the Contractor shall provide thermal paper for all deployed kiosks through the Operations and Maintenance Center. The Contractor shall manufacture and/or obtain and supply hardware upgrades to the VetLink kiosks to remediate physical access to ports on the kiosks for every kiosk purchased by VA and shall customize, assemble, and package a hardware upgrade kit for every VA location. VA anticipates adequate competition for this commercial acquisition. This notice does not in itself represent the issuance of a formal request for proposal/quote and is not intended to be taken as such.

The North American Industrial Classification (NAICS) for this effort is 541511. The estimated date of award for this action is March 29, 2016. Questions/responses shall be submitted via e-mail to Contract Specialist, Keiahna Brewer, e-mail: Keiahna.Brewer@va.gov, with the subject line as the synopsis number, VA118-15-R-0935. The Points of Contact (POCs) for this action are Keiahna Brewer, Contract Specialist, 732-440-9686 or Iris Farrell, Contracting Officer, 732-440-9661.