Voicemail Services
Closed Solicitation Posted
- Solicitation number
- FA446025Q0348
- Agency
-
Air Mobility Command
Air Force, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Little Rock Air Force Base, Arkansas 72099, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force Air Mobility Command is seeking voicemail services through the procurement of a new Avaya IX Messaging System to replace the existing Callware Voicemail System at Little Rock Air Force Base. The contractor must engineer, furnish, install, and test a complete turn-key voicemail solution that integrates with the existing Avaya CM10 telephony system, including migration of all users, lines, ancillary systems, trunks, and services using Session Initiation Protocol (SIP). All contracted personnel must possess a valid Secret Security Clearance, and the system must comply with Department of Defense Unified Communications Requirements and Risk Management Framework standards. The evaluation will be conducted equally on price and technical capability, with a two-step process that ranks offers by price first, then evaluates technical submissions as "Acceptable" or "Unacceptable" based on Performance Work Statement specifications. Proposals are due September 17, 2025, with offers required to remain valid for 60 calendar days from the receipt date.
This procurement is designated as a Total Small Business set-aside under NAICS code 541519 (Other Computer Related Services), following an amendment that changed from the original NAICS code 561421. The solicitation includes a Single Source Justification for the Avaya brand, as Little Rock AFB already operates Avaya telephony system licensing and requires compatibility with existing infrastructure. The project must be completed within 30 days of contract award and includes comprehensive requirements such as training for 6 students, post-migration support, maintenance, and a one-year professional services warranty. Work will be performed at Little Rock Air Force Base in Arkansas, specifically with installation of the new system in Building 988. The contractor must also handle removal of the existing equipment and ensure all installed components meet trade agreement and cybersecurity standards.
Notice text
2 versions
Update #2 · Latest ·
The scope of this project includes the installation of a new Avaya IX Messaging System with the migration of all users, lines, ancillary systems, trunks, and services currently interfaced with the Little Rock AFB Avaya CM10 The Contractor shall be required to transition using Session Initiation Protocol (SIP). The Contractor shall provide the equipment needed as well as installation and integrating with current telephone system. Will allow the system to offer voicemail services to end users across the entire base. Vendors shall perform all work IAW with the Performance Work Statement (PWS).
See following attachments"
- Combo - FA446025Q0348
- PWS Voicemail Service Updated
- Addendum - 52.212-1 Instructions to Offeror
- Addendum - 52.212-2 Evaluation
- SSJ - Brand name - Voicemail Service Redacted
- SCA Wage Determination
- CLS - FA446025Q0348 - Voicemail Service
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Amendment 0001
Attention an amendment has been made changing the NAICS code from 561421, Telephone Answering Service, to NAICS code 541519, Other Computer Related Services.
See the attached document:
- Combo - FA446025Q03480001
Update #1 ·
The scope of this project includes the installation of a new Avaya IX Messaging System with the migration of all users, lines, ancillary systems, trunks, and services currently interfaced with the Little Rock AFB Avaya CM10 The Contractor shall be required to transition using Session Initiation Protocol (SIP). The Contractor shall provide the equipment needed as well as installation and integrating with current telephone system. Will allow the system to offer voicemail services to end users across the entire base. Vendors shall perform all work IAW with the Performance Work Statement (PWS).
See following attachments"
- Combo - FA446025Q0348
- PWS Voicemail Service Updated
- Addendum - 52.212-1 Instructions to Offeror
- Addendum - 52.212-2 Evaluation
- SSJ - Brand name - Voicemail Service Redacted
- SCA Wage Determination
- CLS - FA446025Q0348 - Voicemail Service
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