VISN 19 Telephone Services

The Department of Veterans Affairs Veterans Health Administration, specifically Veterans Integrated Service Network 20, is seeking telephone services for facilities in Miles City, Glendive, and Lewistown, Montana. The solicitation (RFQ 36C26025Q0445) requires a contractor to provide comprehensive telephone communication services with a base year and four option years, spanning from May 2025 to May 2030. Key contract requirements include delivering Direct-In-Dial (DID) numbers with a total of 300 lines for Miles City and additional lines for other facilities, with stringent performance metrics mandating 99.999% service availability. Vendors must complete a detailed price cost schedule, demonstrate organizational capabilities, and provide comprehensive explanations of how they will meet the Statement of Work requirements. The proposal submission deadline is April 21, 2025, at 12:00 PDT, with evaluation criteria focused on service quality, technical capabilities, and compliance with specified performance standards.

The solicitation is designated as a total small business set-aside, with a small business size standard of 1,500 employees and classified under NAICS code 517111 for Wired Telecommunications Carriers. The place of performance is located in Miles City, Montana 59301, covering three specific VA facilities: Miles City Community-Based Outpatient Clinic (CBOC) & Nursing Home Care Unit (NHCU), State Veterans Home in Glendive, and Lewistown CBOC. While specific award values are not explicitly stated, the five-year contract duration suggests a potentially significant procurement opportunity for qualified small business telecommunications providers. The procurement falls under Product Service Code DG10 for IT and Telecommunications Network as a Service, indicating a technical and specialized service requirement. Interested vendors must carefully review the detailed solicitation document to ensure complete compliance with all technical and administrative requirements.