Visa Support Services 4. 0 - Request for Information
Closed Special Notice Posted
Not the latest version. See the latest pre-solicitation from .
- Solicitation number
- RFI-2024-VSS
- Agency
-
Office of Acquisition Management
Department of State
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541513 Computer Facilities Management Services
- Place of performance
- United States
Notice details come from SAM.gov. Updated .
About this opportunity
This Special Notice from the Department of State solicits industry input to develop requirements for the Visa Support Services 4.0 program through a Request for Information. The Visa Support Services program provides support for immigrant and non-immigrant visa processing to further U.S. national security, family reunification, and economic goals.
The Notice seeks contractor recommendations by March 1, 2024 to shape program requirements. It provides historical visa volume and staffing data from the incumbent contract to aid industry response. Contractors should respond within 20 pages with best practices for customer experience, automation, telework, performance metrics and examples of innovative solutions integrated on similar large government projects. Eligibility is open to all contractors with analogous experiences to provide input, as the Notice is for information gathering purposes only.
Notice text
This notice is a Request for Information for the Department of State's Visa Support Services 4.0 program. The U.S. Department of State (State, or the Department), Bureau of Consular Affairs (CA), Visa Office (VO) seeks to build a collaborative relationship with industry to provide a top-notch customer experience in delivery of immigrant visa and non-immigrant visa processing support services crucial to U.S. national security, family reunification, and the U.S. economy. The Department requests information to identify best practices, lessons learned, and innovative ideas to help shape its contemplated Visa Support Services 4.0 (VSS 4.0) program requirements. This Request for Information (RFI) is being issued for informational and planning purposes only.
Please refer to the attached documents for a description of the information requested and instructions on how to respond.
Files
| File | Type | Posted |
|---|---|---|
| VSS 4.0 RFI.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Sources Sought - Visa Support Services 4. 0 | Pre-Solicitation | |
| This notice | Special Notice |
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