VA Black Hills Health Care

The Department of Veterans Affairs Technology Acquisition Center is procuring Local Exchange Carrier (LEC) voice and data communication services for VA Black Hills Health Care facilities in South Dakota through this Firm-Fixed-Price contract. Required services include Plain Old Telephone Service (POTS) lines, Primary Rate ISDN (PRI) services, Direct Inward Dialing (DID), caller ID functionality, SIP trunking, Metro Ethernet services, and related telecommunications infrastructure at two locations: Hot Springs VAMC and Pine Ridge Clinic. The contractor must maintain 24/7 availability with a 4-hour Mean Time to Repair for service outages, achieve 99.9% uptime, provide round-the-clock technical support, and comply with extensive federal security requirements including FISMA, HIPAA, and VA cybersecurity directives. Offerors must complete a detailed Market Research Technical Workbook covering 99 service line items with capability assessments for each facility. The RFQ is due January 26, 2026, with the pre-solicitation notice posted January 20, 2026.

This procurement is not designated as a set-aside opportunity. The contract establishes a base period of twelve months beginning April 2, 2026, through April 1, 2027, with four optional 12-month extension periods available through April 1, 2031, allowing for up to five years of service delivery. Qwest Networx is designated as the primary inter-LATA carrier, and the contractor must own all services and infrastructure provided while maintaining the VA as the customer of record. The solicitation requires compliance with state Public Utilities Commission regulations and Federal Communications Commission rules, including Local Number Portability and E-911 requirements. Contractor personnel must be escorted at VA facilities and complete mandatory VA training through the Talent Management System. Monthly invoices must follow specific formatting requirements and be submitted in arrears through the VA OB-10 system or approved EDI software, with quarterly program progress reviews mandated beginning within 90 days of contract award.