USMC Wounded Warrior Call Center RFI
Closed Pre-Solicitation Posted
- Solicitation number
- M0026425RFI0023
- Agency
-
Marine Corps
Department of the Navy, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 624190 Other Individual and Family Services
- PSC
- G099 Social- Other
- Place of performance
- Quantico, Virginia 22134, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Marine Corps Wounded Warrior Regiment is seeking a small business contractor to provide comprehensive call center outreach and support services for wounded, ill, and injured Marines, Sailors, and their families. The contract will require operating call centers at three primary locations: Marine Corps Base Quantico, VA (main center), MCB Camp Lejeune, NC, and MCB Camp Pendleton, CA, with specific operational hours. Key personnel will include Customer Care Representatives, Non-Medical Case Managers, and Field Service Representatives responsible for case management, resource identification, communication, and support coordination. The Request for Information (RFI) is designed to conduct market research and gather detailed insights from potential vendors through a 12-page response addressing capabilities, service delivery, pricing considerations, and potential contract obstacles. Interested vendors must submit their responses by June 20, 2025, at 10 a.m. Eastern time to specified email addresses, with the understanding that this RFI is not a formal solicitation and does not guarantee a future contract award.
The opportunity is designated as a total small business set-aside under NAICS category 624190 (Other Individual and Family Services) with a Product Service Code of G099. The contract aims to support approximately 35,000 wounded, ill, and injured Marines and Sailors, with Field Service Representatives geographically dispersed across five US regions and an average caseload of 25 individuals per region. While specific award values are not explicitly stated, the comprehensive nature of the services suggests a significant contract scope. The performance requirements include detailed outreach frequency based on injury classification, social media monitoring, and strict confidentiality and security protocols. The contract will require robust tracking of performance metrics and the ability to provide comprehensive support throughout a service member's recovery and transition to veteran status, with call center operations ranging from standard business hours to extended evening support.
Notice text
Please see attached Draft PWS and RFI questionaire for more information.
Files
| File | Type | Posted |
|---|---|---|
| RFI Questionaire.docx | DOCX document | |
| Draft PWS.pdf |
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