USMC Tenant Satisfaction Survey (TSS) Support Services

The United States Marine Corps Installation Command (MCICOM) is seeking a contractor to provide technical and project management support services for tenant satisfaction surveys across the Marine Corps Housing Program, including data collection, analysis, and reporting for three housing categories: Family Housing, Private Public Venture Housing, and Unaccompanied Housing. Key contract requirements include conducting annual surveys across approximately 177,919 total units/beds at 21 Marine Corps installations across five regions, with deliverables encompassing inventory reconciliation, web-based survey development, promotional materials, survey distribution support, and comprehensive post-survey reporting including analysis, benchmarking studies, and training programs. The contractor must maintain a Quality Control Plan ensuring 95% on-time deliverable submission and 100% accuracy with no more than three substantive errors per deliverable, handle Controlled Unclassified Information, comply with Marine Corps Enterprise Network security requirements, and ensure all personnel complete mandatory cybersecurity and information security training annually. The Request for Quote (RFQ) Number M9549426Q0005 will be issued on or before April 21, 2026, through the Procurement Integrated Enterprise Environment (PIEE) and will be available on SAM.gov, with all work performed at contractor facilities under a hybrid fixed-price and cost-reimbursement contract structure.

This procurement is a Total Small Business Set-Aside under NAICS code 541910 (Marketing Research and Public Opinion Polling) with no incumbent contractor mentioned. The estimated period of performance is 52 months, consisting of a 5-month base period, one 11-month option period, and three 12-month option periods, with an estimated annual workload of approximately 2,830 labor hours distributed across the three housing population groups. Contract line items include separate CLINs for Family Housing, Private Public Venture Housing, and Unaccompanied Housing satisfaction survey support services measured in months, plus CLIN 0004 for Other Direct Costs covering printing, packaging, and shipping services for survey materials. Class Deviation 2021-O0008, Revision 1 regarding Limitations on Subcontracting for Small Business is anticipated to apply, and interested parties should register on SAM.gov and maintain current NAICS code representations and certifications. The contracting office is located in Arlington, Virginia (zip code 22204), with survey results requiring public release within 60 days of receiving final reports per Department of Defense policy.