USHMM RFP Customer Relationship Manager PILOT
Closed Solicitation Posted
- Solicitation number
- 95476724C1692
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Washington, District of Columbia 20024, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Holocaust Memorial Museum (USHMM) is seeking a contractor to provide a Pilot Customer Relationship Manager (CRM) solution. The Museum requires a scalable CRM system that can initially serve the Mandel Center for Advanced Holocaust Studies, with the goal of eventually serving the entire institution, including five program offices, development, marketing, and other stakeholder-facing teams. The CRM system must have the ability to collect and maintain contacts, capture interactions, tag interactions by type, report on data to understand stakeholder journeys and relationships, and provide personalized communication and engagement management. Proposals are due by 5:00 p.m. EST on June 7, 2024, and a mandatory pre-bid conference will be held on May 13, 2024. The last date for questions is May 15, 2024, and the USHMM will host system demonstrations for down-selected offerors between June 17-25, 2024.
This procurement is not set aside for any particular socioeconomic group. The USHMM is seeking a contractor with a minimum of three years' experience providing similar services and client references. The initial pilot period is one year, with the potential for a base year contract plus nine option years. The place of performance is Fort Lesley J. McNair, DC 20024, USA.
Notice text
The United States Holocaust Memorial Museum, (hereafter referred to as “The Museum” or “USHMM”), is currently seeking a contractor to provide a Pilot Customer Relationship Manager solution.
The Museum has been in the midst of a multi-year strategic planning exercise. As a result of this, program offices have clearer use cases and ideas for how to use a CRM to support their goals of growth in target audiences. The Jack, Joseph, and Morton Mandel Center for Advanced Holocaust Studies (“the Mandel Center”) has spent several years developing a comprehensive CRM strategy and would like to begin testing and using a system in order to track progress towards their completed strategic plan.
At the same time, we don’t want to build a system that only serves one office within the institution. So we want to identify a system that could scale to ultimately serve the whole institution - five program offices, robust development and marketing operations, and other stakeholder-facing teams. This would require integration with multiple systems and potentially mobile functionality in the future.
All inquiries for information regarding this procurement, any procedures and/or proposal submission, shall be directed to Mary Green, via email at magreen@ushmm.org. Initial Questions shall be emailedon or before 5:00 p.m. EST on May 9, 2024 to my attention.
All responses to this RFP shall be emailedon or before 5:00 p.m. EST on June 7, 2024 to: Email Address for submission:magreen@ushmm.org - Subject line: Proposal in Response to USHMM RFP# 95476724C1692
There shall be a mandatory Pre-Bid conference on Monday, May 13, 2024 at 2:00 - 2:45 PM EST for potential Offerors to learn about the Museum’s needs and deliverables pertaining to this project. Please forward your interest in attending the Pre-bid conference to MAGREEN@ushmm.org by Friday, May 10, 2024, 12:00 PM EST.
The USHMM will be hosting system demonstrations for down selected Offerors tentatively commencing on or before June 17, 2024 ending June 25, 2024, the schedule will be released at a later date once the Questions and Answer period has ended. The last date for questions hereunder shall be 5:00 PM est on May 15, 2024.
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| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Ushmm-RFI-2027-mssp | United States Holocaust Memorial Museum | No set-aside |
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