United States Army Western Hemisphere Command (USAWHC) G-6 Information Technology Service Management Western Command and Control System (WCCS)

The Defense Information Systems Agency is conducting a sources sought notice on behalf of U.S. Army Western Hemisphere Command to identify Information Technology Service Management support providers for the Western Command and Control System (WCCS), with responses due November 2, 2026 by 9:00 AM Central Time.

This is a sources sought only; no set-aside is contemplated. USAWHC G-6 requires comprehensive ITSM solutions spanning program management, service desk/information management operations, data center and network operations, asset accountability, knowledge management, and full-spectrum cybersecurity including Risk Management Framework sustainment, vulnerability management, incident response, and communications security accountability for a newly formed theater-level Army headquarters supporting U.S. Northern Command and U.S. Southern Command across North America, Latin America, and the Caribbean.

Place of performance includes Fort Liberty/Camp Mackall, North Carolina; Joint Base San Antonio, Texas; with limited support at Fort Hood, Texas, and one cybersecurity technician position at Aberdeen Proving Ground, Maryland.

All personnel require minimum SECRET security clearance; selected positions require TOP SECRET. Preferred SECRET facility clearance. Contractor must demonstrate seven key capabilities: on-site program management for large, geographically dispersed headquarters; comprehensive cybersecurity for on-premises and cloud environments; 100% IT property accountability for large inventories; multi-tier service desk supporting 1,000+ users with defined response/resolution targets; unified communications and audio/visual management; data center and IT operations for classified and unclassified environments; and knowledge management using Microsoft 365/SharePoint Online and Power Platform. Contractor must provide 24/7 surge support, Department of War-mandated Key Management Infrastructure and COMSEC training, and professional fluency in Spanish and Portuguese for personnel supporting public-facing SOUTHCOM web content.

Anticipated base period runs February 1, 2027 through January 31, 2028, with four option years. NAICS code is 541519 with $34 million size standard. Four existing contracts expire between February and November 2026. Submit capabilities statements (five pages maximum) via email to Kenneth P. Renfro (kenneth.p.renfro.civ@mail.mil) and Jessica D. Penick (jessica.d.penick.civ@mail.mil).