Unify OpenScape Voice Package
Closed Solicitation Posted
- Solicitation number
- FA521525Q0042
- Agency
- Pacific Air Forces Air Force, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 334210 Telephone Apparatus Manufacturing
- PSC
- 7G21 It And Telecom - Network: Digital Network Products (Hardware And Perpetual License Software)
- Place of performance
- Jbphh, Hawaii, United States
- Points of contact
-
- Angel Liu angel.liu@us.af.mil (808) 471-4326
- SSgt Thomas Hembree thomas.hembree@us.af.mil (808) 789-3170
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force Pacific Air Forces is procuring services to install and maintain an OpenScape Voice VoIP Advanced console solution at Joint Base Pearl Harbor-Hickam, Hawaii. The comprehensive service package includes site survey, design, planning, installation, upgrade, system setup, testing, cutover, controller training, and documentation of all hardware and software components, along with maintenance warranty coverage. The system must provide 24/7/365 connectivity for the Pacific Air Forces Command Center and 15th Wing Command Post, featuring capabilities such as one-touch call conferencing, automatic call recording, touch-screen functionality, and push-to-talk handsets. The government will evaluate quotes based on technical capability, price, past performance, delivery schedule, and warranty terms. Quotes are due August 15, 2025, with a desired delivery of 30 days after contract award, and all quotes must remain valid through September 30, 2025.
This procurement is designated as a Total Small Business set-aside under NAICS code 334210 with a size standard of 1,250 employees. Mission Critical Solutions (MCS) of Tampa, Inc. is identified as the only authorized "Master Service Provider" for Unify OpenScape products and appears to be the sole qualified contractor for this requirement. The project involves installing a total of nine controller positions across multiple buildings: four positions at the PACAF Command Center (primary and alternate locations) and five positions at the 15th Wing Command Post, each equipped with touch-screen computers, radio interfaces, push-to-talk handsets, dual-channel speakers, and UPS units. The contract structure includes a one-year initial term with four optional additional years for maintenance services, and the OpenScape system is currently operational across 49 active-duty bases, 19 reserve bases, and 82 Air National Guard bases. Performance will be measured against strict response time requirements for system events, with installation taking place at Joint Base Pearl Harbor-Hickam using government-provided furniture and facilities.
Notice text
2 versions
Update #2 · Latest ·
Amendment 1: PWS change from “2.3.2.1. BLDG. 2050 Rm. CP/MOC (Primary). The contractor shall provide, install, configure, and test three (5) controller positions with the inclusion of three (5) radio interfaces…” to “2.3.2.1. BLDG. 2050 Rm. CP/MOC (Primary). The contractor shall provide, install, configure, and test five (5) controller positions with the inclusion of five (5) radio interfaces…”
Services required to install and maintain OpenScape Voice VoIP Advanced console solution. Consists of: site survey, design, planning, installation, upgrade, system set-up, testing, cutover, controller training, and applicable documentation of hardware and software components installed, as well as maintenance warranty.
Quotes must be valid through 30 September 2025.
Attachments:
- Performance Work Statement
- Single Source Justification
- Master Service Provider Letter
- Combo
Update #1 ·
Services required to install and maintain OpenScape Voice VoIP Advanced console solution. Consists of: site survey, design, planning, installation, upgrade, system set-up, testing, cutover, controller training, and applicable documentation of hardware and software components installed, as well as maintenance warranty.
Quotes must be valid through 30 September 2025.
Attachments:
- Performance Work Statement
- Single Source Justification
- Master Service Provider Letter
- Combo
Attachments
| File | Type | Posted |
|---|---|---|
| Performance Work Statement Amended 8.14.2025.pdf | ||
| SSJ Redacted_Redacted.pdf | ||
| RFQ COMBO.pdf | ||
| MCS of Tampa_UI_Master Service Provider Letter_(9Jul24.5)_Signed.pdf | ||
| Performance Work Statement.pdf |
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