Unify OpenScape Maintenance

The 28th Contracting Squadron at Ellsworth Air Force Base, South Dakota, is soliciting proposals for a firm-fixed price contract to provide sustainment and repair services for Mitel/Unify OpenScape telecommunications systems. The contract requires comprehensive maintenance for OpenScape Voice systems, dispatch consoles, radio interfaces, and associated hardware/software, including 24/7/365 help desk support, remote system access capabilities, system issue resolution, software updates, and hardware replacement. Contractors must possess Mitel/Unify systems certification, CompTIA Security+ certification, and complete annual Air Force Cyber Readiness Training. The government will evaluate proposals based on lowest-priced technically acceptable criteria, considering both price and technical merit through a 20-page technical proposal addressing maintenance strategy, help desk support, and technician qualifications. Questions regarding this solicitation are due by September 10, 2025, at 12:00pm MDT, while vendor quotes must be submitted by September 17, 2025, at 3:00pm MDT to joshua.johnson.233@us.af.mil.

Despite initial documentation suggesting a Women-Owned Small Business set-aside, the solicitation is actually being conducted as full and open competition with no set-aside designation, limited specifically to Unify OpenScape brand name items and certified technicians. The single source justification indicates this approach is necessary due to the proprietary nature of the existing Unify OpenScape system, which is critical to base security, emergency response, flight operations, and administrative functions. The contract covers maintenance of 98 total items, including 32 software licenses and approximately 70 hours of support, with specific equipment including two Unify OpenScape Voice nodes, five next-generation dispatch positions, eight radio interfaces, and various supporting hardware. The contract structure includes a 12-month base period from September 25, 2025, through September 24, 2030, with four additional 12-month option periods. All services will be performed at Ellsworth Air Force Base, located at 1940 EP Howe Drive, Ellsworth AFB, South Dakota, and contractors must maintain active registration in the System of Award Management (SAM) with an assigned CAGE code to be eligible for award.