U099--Solicitation - SDVOSB set-aside

Closed Solicitation Posted

Solicitation number
36C24720Q0689
Agency
Responses due
Set-aside
Service-Disabled Veteran-Owned Small Business

Opportunity facts

Place of performance
Department of Veterans Affairs Carl Vinson VA Medical Center Dublin GA 31021 USA

Notice details come from SAM.gov. Updated .

About this opportunity

The Department of Veterans Affairs, Veterans Health Administration, Veterans Integrated Service Network 7 is seeking proposals to provide instructor-led cultural competency and conflict management training services for employees at the Carl Vinson VA Medical Center in Dublin, Georgia. The solicitation requests pricing to deliver approximately 40 courses per year over a five year period, with a maximum of 35 students per class. Proposals are due by June 17, 2020 and will be evaluated quarterly based on meeting objectives, sufficiency of time, and participant satisfaction and relevance to the organization's goals.

This is a service-disabled veteran-owned small business set-aside with a NAICS code of 611430 and maximum size standard of $11 million. The contractor must deliver estimated courses totaling 2,000 users' worth of training materials over the five year period from August 1, 2020 to July 31, 2025 at the Carl Vinson VA Medical Center. Pricing is requested by CLIN for 43 courses annually.

Notice text

3 versions

Update #3 · Latest ·

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the

offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY

is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not,

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter

or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to

the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print)

(Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign)

(Signature of Contracting Officer)

1

2

0002

06-15-2020

None

Department of Veterans Affairs

VISN 7 Network Contracting Activity

501 Greene Street

Hatcher Building - Suite 2

Augusta GA 30901

Department of Veterans Affairs

VISN 7 Network Contracting Activity

501 Greene Street

Hatcher Building - Suite 2

Augusta GA 30901

To all Offerors/Bidders

36C24720Q0689

06-10-2020

X

X

X

1

X

1

The purpose of this amendment is to make the following changes:

52.212-2 Evaluation of Commercial Items has been updated to read the following listed below:

Sheryl D. Harris

Contracting Officer

Best Value considering lowest price, demonstrating the capability of meeting the technical specifications outlined in the PWS, and past performance.

Technical Capability: The offeror must demonstrate they can perform this requirement. This can be by providing the method of performing this requirement or plan of execution, providing past performance of similar services provided.

Past Performance: Offeror must also provide at least two (2) references for work performed of similar services, size, and scope of work. The references can be Governmental or Commercial entities. All past performances references must be rated as satisfactory, a CPARS report will also be pulled to verify performance on Government Contracts. If Government contracts have been performed, the offeror must have a satisfactory rating or higher.

Update #2 ·

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the

offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY

is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not,

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter

or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to

the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print)

(Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign)

(Signature of Contracting Officer)

1

8

0001

06-10-2020

None

Department of Veterans Affairs

VISN 7 Network Contracting Activity

501 Greene Street

Hatcher Building - Suite 2

Augusta GA 30901

Department of Veterans Affairs

VISN 7 Network Contracting Activity

501 Greene Street

Hatcher Building - Suite 2

Augusta GA 30901

To all Offerors/Bidders

36C24720Q0689

06-10-2020

X

X

X

1

X

1

The purpose of this amendment it to post the timely questions and answers requested.

No terms and conditions of the solicitation are changed

Sheryl D. Harris

Contracting Officer

What supplies/materials will be available to us in the classroom? For examples: Is there a whiteboard? Will an easel & pad be supplied, or should we bring them?

Training will be conducted in the facility auditorium. No whiteboard. Easel and writing pads will be provided.

Are there any pictures of the classroom setup?

Training will be conducted in the facility auditorium that hold up to 150 people.

Is there Wi-Fi Access?

Yes

Is there a projection setup available to deliver the class subject matter? Or do we need to provide all our own equipment (projector, computer, cable, screen, )?

Projector, large screen and two large TV monitors available for use.

Is the classroom setup so that each student has access to a computer or can bring their own laptop?

No individual computer accesses.

In reference to task 4.1.1, will this cultural competency training be centered on the LGTBQ community?

It will focus on providing LGBTQ competency training to employees. Including administrative and clinical staff.

(3.1.2) Is government furnished equipment available such as computers, dry erase boards, projector / TV monitors for presentations and?

Projector, large screen and two large TV monitors available for use.

(4.2) Will the classrooms for this training be large enough to accommodate social distancing in accordance with CDC guidance for the max 35-students?

Training will be conducted in the facility auditorium. No whiteboard. Easel and writing pads will be provided.

Must the SDVOSB concern have a CTE certification or will SAMS assertion suffice?

You must be Vendor Information Portal (VIP) verified to be considered an SDVOSB or VOSB concern and be eligible for SDVOSB/VOSB set asides. This is also stated in the instructor to offerors amend.

Would the Government consider extending the due date from 6/17/2020 at 11:00am to 6/24/2020 at 11:00am to allow for incorporation of question responses and for adequate time to conduct a site visit.

This will be considered closer to the closing date.

Can the Government confirm whether there is a previous contract for this work? If so, who was the incumbent and what was the contract number/vehicle?

This is a new contract that has not previously been awarded.

If there is an incumbent, can the Government confirm if the incumbent(s) eligible to bid?

This is a new contract that has not previously been awarded.

The government has indicated that past performance is part of the evaluation criteria. Is there particular information regarding the past performance that the government requires?

You will need to provide past performance references (current or previous contracts being performed of similar service). These references may be Government or commercial entities. Prior to award a contractor responsibility determination will be performed which will utilize CPARS and the past performance you provide.

Will the government consider past performance that is not with the federal government: for instance, commercial entities or non-profit organizations?

Yes

Are there any other requirements for the quote submission in reference to: page limitations, technical approach content, management plan, staffing plan, resumes?

This is stated in instructions to offerors amend, please review.

Can the government confirm that the price structure is Firm Fixed Price and should be priced entirely on a per class basis? Should all costs be imbedded in the price of the class: content development, printing and other setup and logistics costs?

Please review the statement of work, but any time you re pricing to perform a service you would naturally include all pricing to do said service.

Can the Government confirm the expected number of classes in the base year to be 43, or will the number expected be less to account for content creation? Is there a guaranteed minimum number of classes in the base year? Will most classes be filled to capacity (35)?

Base year expected number of classes July 1, 2020- September 30, 2020 is 8. Most classes will be filled to 35 students.

Can the Government confirm the expected/desired length of class in days? For example, 1 day, 1.5 days, 5 days etc.?

1 day length

Can the Government confirm how the classroom will be equipped; in case a site visit is not possible before the response is due? Can the Government provide a list of equipment that will be provided, if any? For example, white board, easel and pad, markers, audiovisual equipment, projector, student computers, ... Can images of the classroom be provided?

Training will be conducted in the facility auditorium holds up to 150 people. No whiteboard. Easel and writing pads will be provided.

Projector, large screen and two large TV monitors available for use.

Can the Government confirm that it is sufficient for course materials to be provided as online only? Will students have access to online materials in class (for instance, computer/laptop availability for each student)?

No students will not have access to online materials.

Can the government provide an indication of the types of students that would require training? Is the preferred delivery mechanism entirely classroom training or should other mediums be planned (webinar, one on one etc.)?

It will focus on providing LGBTQ competency training to employees. Including administrative and clinical staff.

Can the government confirm that as part of the Experience of Personnel, they would like to evaluate the experience of the specific proposed staff versus similar experience of the vendor as it relates to other projects of similar scope, size and complexity?

Similar experience of the vendor as it relates to other projects of similar scope, size and complexity?

Will the Government allow for the pricing and tech approach to be the same document or should they be separate volumes with no pricing in the technical approach?

You will submit one document total with all the required information.

Does the Government have any learning analyses or needs analyses that were previously conducted to define the areas of focus for the training? If yes, can the Government share this information?

The Carl Vinson VA Medical Center is responsible for a workforce that is prepared to

provide the best possible care to lesbian, gay, bisexual, and transgender patients. Emphasis is placed on training designed to achieve two key workforce goals: (1) Ensure that LGBT employees are treated in an inclusive and equitable manner; and (2) Ensure that all employees are able to provide equitable, competent, and welcoming care to LGBT patients and their families.

Does the Government have any policies, procedures, manuals, or materials they specifically want to be utilized for the course development? If yes, can these be provided?

No, but the following Human Rights Campaign, Health Equity Index resources are used as best practice guidelines.

https://www.hrc.org/hei/resource-guide

Does the government have any existing course materials related to the content requirements of paragraph 4.1, and its subparagraphs, or is the contractor required to produce all new materials?

No, but the following Human Rights Campaign, Health Equity Index resources are used as best practice guidelines.

https://www.hrc.org/hei/resource-guide

After contract award, will the Government make available a small team of experts to work with our course development team for defining the details and refining the course?

Yes

How does the Government define or intend to measure, increase the participant s ability to deliver results in ways that provides culturally competent patient centered care throughout the organization?

Measured by participants responses to class evaluation as to whether the training met the objectives of the class.

Does the government require a minimum/maximum number of contact hours of instruction? Is there a prescribed length for the course (i.e., 1 day, 2 days, etc.)

Yes one day.

What is the Government s timeline (expressed as days after contract award), for the contractor to finalize course content prior to the first class offering? When does the government require the course materials to be developed by? When does the government require the first class to take place?

First class by July 27, 2020.

Effective cultural training requires activities and interactions that extend beyond formal class time. Does the Government want to limit the course development to only activities within the class?

Yes

Will the government require recurring updates to the course materials (e.g., quarterly, semi-annual, etc.), or will the government require additional courses to be developed throughout the period of performance?

Yes annual updates

Must the contractor provide any of the audiovisual equipment referred to in paragraph 3.1.2, or will all audiovisual equipment be provided by the government at the training site? Would the Government consider providing a listing of any audiovisual equipment that is government property, which is incidental to the place of performance, and that will remain accountable to the Government (e.g., overhead projector(s), wall mounted Televisions or monitors for displaying presentations, tables, chairs, etc.)?

Training will be conducted in the facility auditorium that hold up to 150 people. No whiteboard. Easel and writing pads will be provided. Projector, large screen and two large TV monitors available for use.

What is the frequency that the contractor can invoice the Government? Is it for each course delivered, monthly, for the total of all delivered courses?

You will submit an invoice per month for the number of classes performed during that period.

Does VA have a specific class length in mind or are they expecting the contractor to recommend a class length? For example, would 2 or 2.5 or 3 days be acceptable? If the class is more than 1 day, do those days need to be consecutive?

1 day class.

If classes were 2 or 2.5 days in length, could two separate sessions of the class be presented in the same week back-to-back - or can only 1 class be presented per week?

1 day classes, up to 3 classes per week.

Must each class be taught by the same instructor(s)?

No

Can a team of 2 instructors teach each class?

Yes

Could 2 different teams of instructors teach classes on the same days in a given week?

No due to limited training space to accommodate up to 35 students.

Is instructor herself expected to have clinical experience in actually DOING the activities she would be teaching participants to do in items #4.1.2, 4.1.4, 4.1.5, 4.1.6, and 4.1.7?

No

Do training materials already exist in the VA for this course? If so what are they and can we see them?

No, but the following Human Rights Campaign, Health Equity Index resources are used as best practice guidelines.

https://www.hrc.org/hei/resource-guide

If such materials do not exist, is vendor expected to develop the following: (a) Instructor Guide, (b) Participant materials, (c) hand-outs, and (d) assessment forms?

Yes

Is vendor expected to already have an off-the-shelf (COTS) course on this content that would be tailored for the VA?

No

What specific participant work is referenced in 3.1.4, which says that instructor will "Administer, correct, and review participants work as required for the program"?

Provide feedback to participants during interactive class discussions.

Section 1 Background in SOW (page 4) states "The goal of the CVVAMC medical center is to offer employees high-quality training that equips them with the tools to provide equitable, knowledgeable, and welcoming care for LGBT patients and their families."Â If so, why does the CLIN 0001-4001 on page 3 say the training services requested are for "Cultural Competency and Conflict Management"? Which of these correctly and accurately describes what the VA is looking to purchase?

The VA is looking to purchase both. The SOW identified Cultural Competency and Conflict Management training.

3.1.15 (page 5) states "This training will provide the mindset, skillset and toolset that will measurably increase the participant s ability to deliver results in ways that provide culturally competent patient centered care throughout the organization." This differs from the description in CLIN and in SOW. Which of these 3 should we focus our proposal response on?

The VA is looking to purchase both. The SOW identified Cultural Competency and Conflict Management training.

Regarding 3.1.14 "Provide instructor assessment and participant assessment instrument" - is the "instructor assessment instrument" the instructor's report to the COR on how the class went? Is the "participant assessment instrument" a Kirkpatrick Level 1 Reaction Instrument filled out by each participant? Will the VA provide either of these instruments? Are these the identical instrument or are they 2 different assessment tools? Will VA provide these or is contractor expected to?

Participant assessment instrument" a Kirkpatrick Level 1 Reaction Instrument filled out by each participant. The VA will provide one assessment.

If the VA wants 40-43 classes per year with a maximum of 35 participants/class, this would tally to 1400 to 1505 participants total per year - why does the RFP say the vendor should provide VA with "up to 2000 sets of user materials" per period? Does VA want 2,000 sets of materials for each CLIN?

Approximation based on current workforce of 1550 employees. The VA will be hiring new staff throughout the term of the contract.

What are sample job titles of those personnel to be trained? What are examples of job titles of those at the VAMC that are NOT included in this training?Â

All employees are included in the training. Sample job titles: Physicians, Nurses, Psychologist, Psychiatrist, Social Workers, Business Managers, Medical Support Assistants, Senior Leadership, Human Resources, EEO Staff, Pharmacists. Etc.

Does the entire training need to be conducted on-site for each class? Or could the training be conducted in a blended mode, part of each session with an instructor on-site and part using a live instructor teaching virtually, as with Adobe Connect or Zoom?

Would VA entertain 4-to-5, 3-hour modules staggered over 4 to 5 weeks, allowing time for practicing new learning and on-the-job application between modules?

Yes, entire training needs to be conducted on-site.

Update #1 ·

COMBINED SYNOPSIS/SOLICITATION

GENERAL INFORMATION

Document Type:

Combined Solicitation/Synopsis

Solicitation Number:

36C24720Q0689

Posted Date:

06/04/2020

Original Response Date:

06/17/2020 11:00 AM EST

Product of Service Code:

U099

NAICS Code:

611430

Contracting Office Address

NCO 7

ATTN: Chaz D. Bowling

Department of Veterans Affairs

501 Greene Street

Hatcher Building Suite 2

Augusta, GA 30901

Description

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested, and a written solicitation document will not be issued.

This solicitation is a request for quotations (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2020-06 / 05-06-2020.

The associated North American Industrial Classification System (NAICS) code for this procurement is 611430, with a small business size standard of $11.0 Million.

The Network Contracting Office 7 is seeking to instructor-led professional and cultural training for the Dublin VA Medical Center.

All questions regarding this RFQ must be in writing and may be sent by e mail to Chaz.Bowling@va.gov. Questions must be received no later than June, 09 2020 at 9:30 AM EST. No further questions will be accepted after that date and time.

You are reminded that representatives from your company SHALL NOT contact any VA Medical Center employees to discuss this RFQ during this RFQ process. All questions and concerns regarding this RFQ shall be directed to the Contracting Officer.

All interested companies shall provide quotation(s) for the following:

CLIN(s)

Description

QTY

Measure

Unit $

Total $

0001

Instructor-Led Educational Training Services - Cultural Competency and Conflict Management

(Maximum 35 Students Per Course)

43

EA

1001

Instructor-Led Educational Training Services - Cultural Competency and Conflict Management

(Maximum 35 Students Per Course)

43

EA

2001

Instructor-Led Educational Training Services - Cultural Competency and Conflict Management

(Maximum 35 Students Per Course)

43

EA

3001

Instructor-Led Educational Training Services - Cultural Competency and Conflict Management

(Maximum 35 Students Per Course)

43

EA

4001

Instructor-Led Educational Training Services - Cultural Competency and Conflict Management

(Maximum 35 Students Per Course)

43

EA

Total Contract Pricing

$

Statement of Work (SOW)/Specifications/Guide

Diversity and inclusion Cultural Awareness Training

Background

One of the critical missions of the Carl Vinson VA Medical Center (CVVAMC) is to obtain the status as a Healthcare Equality Leader. The goal of the CVVAMC medical center is to offer employees high-quality training that equips them with the tools to provide equitable, knowledgeable, and welcoming care for LGBT patients and their families.

Equal Employment Opportunity Program Office is responsible for providing culturally competent patient centered care training for employees. Diversity & Inclusion enable the full participation and contribution of all human resources in support of the mission of the organization by eliminating implicit and explicit barriers. It is designed to increase cultural awareness of the important role diversity play in making up our rich diverse workforce.

Cultural awareness assists in leveraging the diverse talents and attributes of the entire workforce by configuring work opportunities, business processes, functional operations, rewards systems, work-life options, professional interactions, communications, information-sharing, and decision-making to empower the full potential of all employees.

Objectives

The objective of this contract is to obtain the services of a qualified contract instructor-led who will deliver courses following the Instructor Guide, Student Manual and related training activities in a manner which reflects the highest standards of the adult education profession. Prior to, during and after delivery of the course, the contract instructor represents highest standard of professionalism and should therefore present him/herself accordingly. To ensure the highest quality of instruction, the contractor performance is evaluated of the instructor in accordance with this Statement of Work and evaluation instruments used in each training program.

Scope

Under this contract, the instructor shall deliver courses as described in the tasks below. This scope of work applies to all courses taught at the facility. Program-specific requirements follow this scope of work.

The instructor shall:

Meet and/or electronically communicate with the Contract Officer Representative (COR) and/or Equal Opportunity Officer (EEO) Program Manager (whichever is applicable) prior to and upon completion of courses to discuss arrival times and any other essential course administrative information which may include pre-course meetings, after-hour discussion of course activity or post course evaluations;

Ensure that all audiovisual equipment (when applicable) is in proper working condition and instructional materials/aids, e.g., student handouts, etc., are available before class begins;

Prepare for and deliver the course materials as prescribed in the Instructor Guide, including content, sequence, timing, audiovisual presentation and instructional methodology;

Administer, correct and review participants work as required for the program and maintain security over all teaching materials. These materials shall not be improperly reproduced or distributed and must be immediately provided to the COR and/or EEO Program Manager (whichever is applicable);

Present participants certificates in accordance with established program procedures

Return all reusable course materials for which the COR has responsibility, and report equipment damage, loss or inoperability to the COR and/or EEO Program Manager or local education service representative

Remove excess papers, used easel pad chart paper and tape on walls or boards and ensure classrooms are left in a neat and orderly condition

Meet or discuss (telephone) COR and/or EEO Program Manager with the after the delivery and provide specific recommendations concerning the course, materials, equipment, facilities, etc., as appropriate

Ensure that all equipment is used properly and is not removed from classrooms

Evaluate and treat participants fairly and equitably at all times

Provide a classroom environment that does not permit hostile environment incidents while conducting any class for the CVVAMC

Remain alert for drifts in classroom atmosphere that could lead to inappropriate comments

Be familiar with the CVVAMC policies and instructions that deal with: equal opportunity in Federal education and training programs, civil rights, equal opportunity and affirmative employment, accessible electronic and information technology, equal opportunity for persons with disabilities, sexual harassment, and harassment and retaliation, internet security, and physical security

Provide instructor assessment and participant assessment instrument within 1 day of completion of the class to the COR and/or EEO Program Manager

This training will provide the mindset, skillset and toolset that will measurably increase the participant s ability to deliver results in ways that provides culturally competent patient centered care throughout the organization

Tasks

Training Materials:

The following trainings are required, after training the participates should be able to apply the knowledge they learned to their daily work routine:

Achieving Health Equity: Terminology, Demographics, Stigmas and Disparities: participants will be able to apply common concepts and terminology used by sexual and gender minority (SGM) people to describe their sexual orientation and gender identity

Creating a Welcoming and Inclusive Environment: participants will be able Identify challenges in collecting data about SGM populations

Behavioral Health for lesbian, gay, bisexual, transgender, and queer (LGBTQ) patients: participants will be able to identify key health disparities affecting SGM subpopulation

Participants will be able to identify and utilize the four core tenets of evidence-based care for SGM patients (e.g., affirming sexual orientation, affirming gender identity, trauma-informed care, and behavioral health integration)

Collecting Sexual Orientation and Gender Identity Data: Participants will be able to incorporate actionable steps for routine sexual orientation and gender identity data collection in clinical practice

Participants will be able to identify Primary Care and Preventative Health Needs of LGBTQ Patients

Participants will be able to identify Human Immunodeficiency Virus (HIV)/Sexually transmitted infection (STI) treatment and prevention for LGBTQ people

Participants will be able to understand how identities shape the way we view ourselves and others. Learn how bias influences healthcare quality, access, and outcomes. And develop techniques to reduce bias, improve interactions, and elevate care delivery. Implement practical techniques, such as perspective-taking, emotional regulation skills, and partnership building to reduce stereotyping and manage behaviors

Participate will learn the causes of conflict in the workplace

Conflict Resolution - positive and negative impacts of conflict

Participate will be able to discuss conflict with neutral language and in a non-threatening manner

Participate will learn techniques for resolving and avoiding conflict

Participates will learn how to improve communication understand and value individual differences in communication styles

Participants will learn to develop effective relationships with team members

Training:

The contractor is responsible for all materials and developing a training curriculum for an estimated amount of forty (40) courses per year for five (5) years if all options are exercised. Each course will have a maximum of thirty-five (35) participants. All classes are to be performed in person unless prior approval is given.

The contractor will be responsible for providing up to 2000 users course materials during the period. The contractor will provide this material upon request of the EEO Program Office at no additional cost fourteen (14) days prior to course start date. The materials will be delivered to:

Carl Vinson VAMC

ATTN: Audrey Andrews, EEO Program Manager BLD6 RM 208

1826 Veterans BLVD

Dublin, GA 31021

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

TASK

INDICATOR

STANDARD

RATING

INCENTIVE/DISINCETIVE

4.1 4.2

The objectives of the training are clearly defined.

Participation and interaction is encouraged.

The content is organized and easy to follow.

The Trainer is knowledgeable about the training topics.

The trainer is well prepared.

The training objectives are met.

The time allotted for the training is sufficient.

The training experience is relevant and useful to organization goals.

At least 90% of participants indicate training is satisfactory

EXCEPTIONAL

96% 100 % Uptime

SATISFACTORY

90 - 95% Uptime

UNSATISFACTORY

0% - 89% Uptime

A positive or negative performance will be documented in past performance reports (CPARS), and/or contract termination.

Positive or negative performance can determine whether exercising an option is in the best interest of the Government

Surveillance:

The government will periodically evaluate the contractor s performance in accordance with the QASP, this will be completed by the COR.

SPECIAL REQUIREMENTS

The contract will furnish an instructor with a minimum of a master s degree in adult education, healthcare management, or any applicable field. The education requirement only applies to the primary instructor who will be performing and is not needed for secondary instructors on-site or assistants.

Security Requirements

All contractors performing work on Government facilities will check in with the front desk or security prior to the commencement of work.

PERFORMANCE

Period: The period of performance (POP) for this contract is for five years, one base year and 4 option years. The estimated effective date is 08/01/2020 07/31/2025 (ULT Completion).

Place of Performance:

Carl Vinson VAMC

1826 Veterans BLVD

Dublin, GA 31021

Hours of Operation: Work is to be performed during normal duty hours, 7:00 A.M. 3:30 P.M. Eastern Standard Time (EST) Monday thru Friday unless with prior approval from the Veterans Affairs (VA). Unless otherwise specified the Government observes the following holidays:

New Year s Day

January 1

Martin Luther King s Birthday

Third Monday in February

President s Day

Third Monday in February

Memorial Day

Last Monday in May

Independence Day

July 4

Labor Day

First Monday in September

Columbus Day

Second Monday in October

Veterans Day

November 11

Thanksgiving Day

Fourth Thursday in November

Christmas Day

December 25

Files

File Type Posted
S06 - 36C24720Q0689 0002.pdf PDF
S06 - 36C24720Q0689 0001.pdf PDF
S06 - 36C24720Q0689 0001.pdf PDF
Attachment 2 - Wage Determination No.2015-4505 Rev 15.txt TXT text file
Attachment 1 - Clauses and Provisions.docx DOCX document
36C24720Q0689.docx DOCX document

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