U009--Professional Development Training Services at Jesse Brown VAMC, Chicago, IL

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Statement of Work for Educational Services

General Requirements:

Development of training curriculum: Vendor will work with Jesse Brown Education Staff to develop a customized training curriculum that addresses the specific needs and objectives of the facilities personnel.

Instructor Selection: Vendor will select qualified instructors who have expertise in the relevant areas of management and leadership. The instructors will be knowledgeable, experienced, and able to effectively communicate complex information to the target audience.

Delivery of Training: The training classes will be delivered virtually through TEAMS. Vendor will provide all necessary materials and equipment for the training sessions. The classes will be conducted in a interactive and engaging manner, with a strong emphasis on practical, hands-on learning.

Modality: Mode of instruction will be hybrid of in-person (classroom) and technology-based (virtual), with instructor present in the classroom. Equipment for technology-based instruction (computer, cameras, microphone, etc.) used by the vendor will be vendors responsibility. Equipment for classroom venue (seating, IT equipment, AV equipment, etc.) will be responsibility of the JBVAMC LILD Department. Administrative support such as scheduling, advertisement, classroom rosters and training record keeping will also be responsibility of JBVAMC LILD Department.

Evaluation: At the end of the training program, vendor will conduct an evaluation to assess the effectiveness of the training and to gather feedback from the participants. The evaluation will help to identify areas for improvement and to ensure that the training program meets the client's expectations.

Duration: The education classes will be delivered over a period of one year, one class every month. The classes will be scheduled at a time that is convenient for the facilities personnel. Courses shall be no longer than 4 hours each.

Participant s handouts: Any digital or printed content required for employee training purposes in the form of workbooks, exercises, courses, programs, videos, assessments, or exams will be furnished by the vendor at no additional cost.

Class sizes: Maximum class size for either modality will not exceed 25 personnel.

Vendors are required to provide samples for review.

Courses Required

The vendor must have additional courses available, but at a minimum they need to have the following courses and corresponding content. Some of these courses are part of the curriculum for designated leadership, supervisory, and personal development programs, while others are offered as stand-alone learning.

Must include the following courses and corresponding topics at minimum. Vendors that can provide a substantial number of additional leadership and personal development courses beyond these will be considered more favorable.

1. Conflict Management

This course will help participants identify when to take a facilitative approach to helping individuals resolve their conflicts. The program should offer a structure for facilitated problem-solving discussions and provides opportunity to practice.

 Learning Objectives:

The potential and limits of the facilitator role in resolving conflict.

Facilitator interventions for dealing with difficult behavior.

Facilitator interventions for dealing with difficult behavior.

2. Coaching/Mentoring

This course should prepare supervisors how to relate to employees, bring out their best, and help them reach their potential, how to enhance core competencies of each employee and instill team values that make a championship team. The Coaching and Mentoring should aim on how to better coach your employees to higher performance.

Learning Objectives

Develop effective coaching skills

Identify critical characteristics of leaders

Develop emerging leaders, and helping high performing employees develop their leadership abilities.

Communicate successfully with employees.

Facilitate reflective thinking:

Apply practical coaching techniques.

Build and support effective relationships:

Take ownership for own personal growth and learning:

3. Stress Management

This course should guide participants through steps to identify and track stress and practice a variety of strategies that have been shown to counteract stress.

Learning Objectives

Recognize personal stressors and how they affect you.

Practice stress coping skills related to mindfulness.

Identify the stages of stress and anxiety.

Develop new habits to reduce stress and anxiety.

Maintain a positive attitude.

Balance personal and professional duties

4. Effective Writing

This course should teach how to give feedback, both positive and redirected, vital techniques to apply for both sides of the spectrum, how to give productive reinforcement and rederive feedback to maximize individual and team performance.

Learning Objectives

Master grammar, punctuation and communicate clearly and effectively.

Develop critical thinking skills to analyze information for persuasive writing.

Ability to craft well organized reports, emails, and other written forms.

Increase confidence in expressing ideas and arguments with clarity and persuasiveness.

Improve editing and revision techniques to refine and polish written pieces.

5. Public Speaking

This program will establish a clear learning objectives in teaching effective public speaking. Identifying specific goals for participants and will provide direction and structure to their learning process, allowing them to develop the necessary skills and knowledge required for successful presentations.

Learning Objectives

Developing confidence when speaking in front of others.

Improve body language.

Utilize proven communication techniques for maintaining rapport.

Enhance vocal expression.

Overcome challenges of professional relationships

Master the content participants are presenting.

6. Change Management

Change is ongoing, constant, and inevitable. This powerful program will teach you how to reduce stress and redirect fear that typically comes with change. You will learn how to adapt to change and see the big picture. Most of all, you will learn to view change as positive and take advantage of hidden opportunities that always accompany change. You will no longer fear change; you will welcome it. The primary objective of organizational change management is to execute strategy.

Learning Objectives

Effectively manage change and its effects

Establish a Culture of Innovation

Understand your role in change.

Develop Change Leaders

Identify Change Accountability & Responsibility

Identify hidden opportunities that change creates.

Adapt to changing environments

Address Concerns and Improve Change

Create a Sense of Urgency for Change

7. Mental Health

This course should be designed so participants will learn how to prioritize and address workplace mental health through key organizational components. Participants will learn practical and helpful steps to raise awareness about mental health, reduce stigma, and prioritize care for all employees.

Learning Objectives

Describe the impact of behavioral health conditions on both the employer and the employee.

Recognize behavioral health conditions that commonly limit an employee s productivity.

Formulate workplace accommodations that may facilitate and maintain a successful return to work/stay at work.

Discuss the behavioral health conditions that most commonly contribute to issues in the workplace.

Define the scope and the impact of behavioral health conditions in the workplace.

8. Mastering Dialogue

This course should be delivering a guide for employees development if done correctly. It will teach participants vital techniques to apply and participants. Will learn how to give productive reinforcement and rederive feedback to maximize individual and team performance.

Learning Objectives

Identify problems contributing to poor results and broken relationships.

Communicate high expectations.

Lead by example

Keep composure when feeling angry, defensive, or intimidated.

Consider others' perspectives and assume they have good reasons before speaking up.

Create a formula for following up at all levels.

Anticipate the impacts of actions and non-actions

Speak honestly and respectfully.

Find common ground.

Bring people back into dialogue when they clam up or blow up.

Recognize when you're at cross-purpose and take steps to rebuild safety and return to dialogue.

9. Resiliency

This course should teach supervisors how to lead their teams through change and stressful situations. Learners will identify the necessary function of resilience in a changing work environment and effective drive team to success. This course will structure, and planned activities aimed to embrace and gain a positive mindset and experience in stressful and difficult situations.

Learning Objectives

Learn how to bounce back from adversity

Utilize skills to cope with challenges

Keep your team mentally tough

Apply the Resilience Model

Understanding our own control

Use techniques for effectively managing change.

Sharpening the ability to be aware of our emotions

Manage stress and anxiety.

Setting achievable goals and wanting to fulfill them.

Developing good self-esteem

10. Team Building

This team building training course should be an educational program designed to help participants and teams develop skills, knowledge, and strategies to work together more effectively.

Learning Objectives

Encourage communication/ Increase Communication

Foster employee bonds and Creativity.

Build Skills

Build Trust to develop trust.

Enhance Engagement

Develop a Psychological Action Plan.

11. Time Management

Time management goals are specific objectives that managers and employees can put in place to improve their use of time and enhance their productivity in the organization.

Learning Objectives

Prioritizing tasks

Setting realistic deadlines

Minimizing distractions

Embracing new learning opportunities

Delegating responsibilities

12. Servant Leadership

This course should surround leadership philosophy that prioritizes serving others and fostering their growth. Servant leadership will aim to satisfy the needs of self, others, and systems in ethical and uncanny ways.

Learning Objectives

Empowering and trust

Helping subordinates grow and succeed.

Strive for excellence over perfection.

Putting subordinates first

Be a great communicator.

Inspire and motivate to become a great role model.