TrasnAM VOIP phone system

The Indian Health Service (IHS) within the Department of Health and Human Services is soliciting proposals for a comprehensive Voice-Over-Internet-Protocol (VOIP) telephone system for the IHS TransAM warehouse facility. The procurement includes 23 VOIP telephones (equal to or better than Grand Stream Model #GXP2135), one VOIP server, internet service capable of handling 18 simultaneous calls, and installation of three additional VOIP outlets in the warehouse space. The contractor must port 19 existing VOIP numbers and 2 standard telephone numbers while adding 4 new numbers, and provide two dedicated standard telephone lines for a fax machine and alarm panel. The system requires a guarantee for all equipment and connectivity throughout the contract duration, with a commitment to assess and initiate corrective actions within 24 hours of any equipment or connectivity failure. Proposals will be evaluated based on price, technical capability, and past performance, with technical and past performance being weighted equally when compared to price. The solicitation was posted on July 15, 2025, with responses due by September 2, 2025, and the complete working system must be delivered within 30 days after contract award.

This solicitation is designated as a 100% Total Small Business Set-Aside under NAICS code 334210 (Telephone Apparatus Manufacturing) with a small business size standard of 1,250 employees. The contract structure includes a base year plus four optional extension years, with monthly internet, support, and licensing services spanning the entire five-year potential duration. The procurement covers both hardware installation and comprehensive ongoing support services including monthly internet connectivity, technical support, and software licensing. Place of performance is the IHS TransAM warehouse located in Murfreesboro, Tennessee 37129. Offerors must provide their company name, SAM UEI number, pricing information, technical capabilities statement, and demonstrate two years of past performance with Federal, State, or Local government entities. The solicitation requires contractors to register in the System of Award Management (SAM) and includes provisions for Indian Economic Enterprise certification under the Buy Indian Act.