Translation and interpretation language services

The Defense Health Agency (DHA) is seeking a contractor to provide comprehensive translation and interpretation language services for Walter Reed National Military Medical Center (WRNMMC) in Bethesda, Maryland and Alexander T. Augusta Military Medical Center (ATAMMC) in Fort Belvoir, Virginia. The solicitation requires services including telephonic interpretation, on-site face-to-face interpretation, American Sign Language interpretation, video translation, and document transcription/translation across multiple languages ranging from common languages like Spanish and Arabic to exotic languages such as Pashto, Amharic, and Vietnamese. Contractors must maintain 24/7/365 service capability with interpreters available on-demand, certified through recognized organizations like the Registry of Interpreters for the Deaf, and capable of responding within 60 seconds for Spanish interpretation and 120 seconds for other languages. The evaluation will be conducted using a best value trade-off analysis considering three factors: Technical Approach, Experience with relevant past performance references, and Price. The original deadline for questions was July 7, 2025, with responses due by July 15, 2025, though a Questions and Answers document was issued on July 16, 2025.

This procurement is designated as a Total Small Business set-aside under NAICS Code 541930 with a size standard of $22,500,000. The contract includes a base year period from October 1, 2025 to September 30, 2026, with four option years extending potential performance through September 2030. Key service quantities include 58,000 minutes of telephonic interpretation, 1,404 hours of on-site language interpretation, 276 hours of American Sign Language interpretation, 48,000 words of common language translation, and 8,568 words of exotic language translation annually. Services will be performed across multiple medical facility locations including clinics, offices, training rooms, conference rooms, surgery centers, and associated health clinics at Fort Meade, Fairfax, Dumfries, and the Pentagon. Contractors must be registered in SAM.gov with a valid Unique Entity ID and self-certified under the specified NAICS code, with partial bidding not permitted for this comprehensive language services requirement.