Tier II Policy Help Desk
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 250204
- Agency
- Center for Consumer Information and Insurance Oversight Centers for Medicare and Medicaid Services, Department of Health and Human Services
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- GS00F041GA-75FCMC25FJ024 Federal contract award
- NAICS code
- Not on record
- PSC
- R499 Support- Professional: Other
- Place of performance
- Baltimore, Maryland, United States
- Points of contact
-
- Kelly Housein kelly.housein@cms.hhs.gov (410) 786-2352
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Health and Human Services Centers for Medicare and Medicaid Services (CMS) has issued a Limited Sources Justification Notice for a 15-month task order to LMI for Tier II Policy Help Desk services, covering the period from February 9, 2025 through May 8, 2026. The contract supports the Center for Consumer Information and Insurance Oversight (CCIIO) by maintaining a help desk system for Qualified Health Plan (QHP) and Stand Alone Dental Plan (SADP) issuers, processing stakeholder tickets related to the Patient Protection and Affordable Care Act. LMI was selected as the sole source vendor due to their critical expertise with the Marketplace Plan Management System (MPMS) and System for Electronic Rate and Form Filing (SERFF), their management of over 220 FAQs, and established relationships with CCIIO subject matter experts. The justification emphasizes that changing vendors during the implementation of new MPMS features in 2025 would risk disrupting QHP certification processes, particularly during peak certification periods from April through October. The contract is structured as a time and materials task order, funded through the Federally-Facilitated Exchange Reimbursement Mandatory fund, with CCIIO planning to re-compete the requirement after this follow-on period.
Notice text
Support services to maintain a Tier II Policy Help desk system and provide operational services to
support the full cycle of help desk tickets received from Qualified Health Plan (QHP) issuers, Stand Alone Dental Plan
(SADP) issuers, state agencies and other stakeholders as required under the Patient Protection and Affordable Care Act
(PPACA).
Awarded contract GS00F041GA to unknown vendor for unknown amount on 2025-01-16.
Attachments
| File | Type | Posted |
|---|---|---|
| LFO LSJ MPMG Tier II Policy Help Desk Redacted.pdf |
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