Ticket Program Manager contract
Award Notice Posted
- Solicitation number
- 28321321C00060001
- Awarded
- to Accenture Federal Services LLC
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 28321321C00060001 Federal contract award
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Social Security Administration awarded a modification to Accenture Federal Services LLC on August 28, 2026, extending the Ticket Program Manager contract for three months at $5.9 million to permit corrective action following a protest.
The modification extends contract 28321321C00060001 from July 20, 2026, through January 19, 2027, under a Cost Plus Fixed Fee arrangement. Award was made without competitive set-aside. The extension was justified under 41 U.S.C. § 3304(a)(2) as unusual and compelling urgency: a protest filed July 13, 2026, against a newly awarded contract triggered a stay of performance, and discontinuation would suspend critical Ticket to Work program services to approximately 375 daily helpline calls and jeopardize Employment Network payment processing. SSA determined Accenture the only contractor capable of immediate continuity given existing infrastructure, trained personnel, systems, and security authorizations; alternative contractors would require up to three months to establish equivalent capability. The contract administers the Ticket to Work program supporting Social Security Disability Insurance and Supplementary Security Income beneficiaries in obtaining employment services, including beneficiary outreach, Employment Network recruitment and management, ticket assignment and payment processing, quality assurance, helpline operations, and website management.
Notice text
Ticket Program Manager - Modification to re-open contract and extend services for three months in order to take corrective action as a result of a protest.
Awarded contract 28321321C00060001 to ACCENTURE FEDERAL SERVICES LLC for 79150953.97 on 2026-08-28.
Files
| File | Type | Posted |
|---|---|---|
| JOFOC TPM extension 2026 7.29 package - CFO Signed_Redacted.pdf |
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