Ticket to work program manager - the contractor shall conduct outreach activities to beneficiaries, facilitate beneficiary access to employment networks (ENS), ensure timely and accurate communication…

Ended Definitive Contract Awarded Last action

Contract number
28321321C00060001
Awardee
Awarding agency
Obligated
$76,807,141

Award facts

Opportunity
Contract value 97% obligated
  • $76,807,140.98 Current, with exercised options
  • $79,150,953.97 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Set-aside
No set-aside
Competition
Full and Open Competition · 2 offers Negotiated Proposal / Quote
Pricing
Cost Plus Fixed Fee
Place of performance
Falls Church, VA 22042, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Terminate for Convenience P00039 · Ticket program manager - ticket to work program- to recruit employment networks (ENS), facilitate access to ENS, manage call center and website, payment… $0
Additional Work (new agreement, FAR part 6 applies) P00038 · Ticket program manager - modification to RE-open contract and extend services for three months in order to take corrective action as a result of a protest. $2,947,627
Exercise an Option P00037 · Ticket program manager - modification to exercise month 6 of the 6 month extension. $648,536
Exercise an Option P00036 · Ticket program manager - modification to exercise month 5 of the 6 month extension. $830,985
Novation Agreement P00035 · Ticket program manager - modification to incorporate the novation of cognosante to accenture federal services (AFS). $0
Exercise an Option P00034 · Ticket program manager - modification to exercise month four of the six month option to extend $844,325
Funding Only Action P00033 $879,610
Funding Only Action P00032 · Ticket program manager - modification to provide incremental funding through 2/28/2026. $850,748
Exercise an Option P00030 · Ticket program manager - modification to exercise option to extend under far 52.217-8 for three months and revise the contract to include pricing for up to 6… $833,331
Other Administrative Action P00029 $0
Funding Only Action P00028 · Ticket program manager - modification 28 to fund the remainder of the option year. $7,644,076
Other Administrative Action P00027 · Ticket program manager - modification 27 to update the contract document and statement of work. $0
Exercise an Option P00026 · Ticket program manager - modification 26 to exercise option year 4, update the contract document, provide a no-cost extension for clin 6002 and incrementally… $8,208,795
Other Administrative Action P00025 · Ticket program manager - modification 25 to update the wage determinations. $0
Other Administrative Action P00024 · Ticket program manager - modification 24 to update the contractor administrator and cpars representative. $0
Other Administrative Action P00023 · Ticket program manager - modification 23 to update the wage determinations and add as clause for invoice discounts. $0
Funding Only Action P00022 · Ticket program manager - modification 22 to provide funding for task 9 and to update the statement of work. $0
Funding Only Action P00021 · Ticket program manager - modification 21 to fully fund option year 3. $7,904,169
Other Administrative Action P00020 · Ticket program manager - modification 20 to update the provisional billing rates, update the contractor's administrator, and update the listing of government… $0
Funding Only Action P00019 $2,633,198
Funding Only Action P00018 $1,317,171
Funding Only Action P00017 · Ticket program manager - modification to incrementally fund the contract through march 31, 2024 and make revisions to the statement of work. $1,317,171
Exercise an Option P00016 · Ticket program manager - modification to exercise option year 3, update the contract body document, update the statement of work, and incrementally fund the… $2,634,342
Supplemental Agreement for work within scope P00015 · Ticket program manager - modification to update requirements in the statement of work. $0
Supplemental Agreement for work within scope P00014 · Ticket to work program management support - modification for no cost extension for the beneficiary satisfaction survey and to increase the number of text… $0
Supplemental Agreement for work within scope P00013 · Ticket to work program management support - modification update the COR information, update government furnished property list, and add wage determinations. $0
Supplemental Agreement for work within scope P00012 · Ticket to work program management support - modification to obligate funds for option year 2 and update the indirect billing rates. $7,905,645
Supplemental Agreement for work within scope P00011 · Ticket to work program management support - modification to update contact information on COR, acors, task managers, key personnel, and cpar POC. $0
Supplemental Agreement for work within scope P00010 · Ticket to work program management support - modification to incrementally fund option year II, update the government furnished property list, and add far clause… $5,325,371
Exercise an Option P00009 · Ticket to work program management support - modification to exercise option year II. $2,491,129
Supplemental Agreement for work within scope P00008 · Ticket to work program management support - modification to update the contracting officer's representative, alternate contracting officer's representatives and… $0
Supplemental Agreement for work within scope P00007 · Ticket to work program management support - modification for no cost extension for beneficiary survey task. $0
Supplemental Agreement for work within scope P00006 · Ticket program manager (TPM) - SSA is issuing this modification to (1) add funding for option year I, (2) incorporate the revised SOW, which only covers OY1,… $7,815,720
Funding Only Action P00005 · (ticket program manager - TPM) - modification to provide additional funding for option period I. $5,075,371
Exercise an Option P00004 · The purpose of this modification is to exercise the option period I. $2,741,129
Supplemental Agreement for work within scope P00003 $0
Supplemental Agreement for work within scope P00002 -$201,586
Supplemental Agreement for work within scope P00001 $6,047,849
Original award $0
Show all 39

About this award

Written by GovTribe AI ·

The Social Security Administration awarded a definitive cost-plus-fixed-fee contract to Accenture Federal Services LLC for Ticket to Work Program management on January 1, 2021, with a $79.15 million ceiling and no set-aside used. Ultimate completion is November 1, 2026, a date that has already passed, and the award description references a modification to terminate for convenience. Place of performance is Falls Church, VA 22042.

The contractor conducts beneficiary outreach, facilitates beneficiary access to Employment Networks (ENs), recruits ENs, ensures timely and accurate communication among all parties, manages the call center and website, and administers payments. A March 28, 2024 modification incrementally funded the work through April 30, 2024 and required documentation and assessment of the Ticket Program Manager system against NIST SP 800-53 Revision 5 security and privacy controls. The source lists five subcontract awards dated October 18, 2021 through April 24, 2025, all tied to this scope. They include Pearl Interactive Network LLC and CAL Vet Integrated Consulting Services Inc., along with three other subcontractors.

Service Contract Inventory reporting shows invoicing of $15.2 million in FY2022 (76.5 FTEs, 159,194 contractor hours), $10.2 million in FY2023 (52.6 FTEs, 109,388 hours), $46.4 million in FY2024 (235 FTEs, 489,456 hours), and $6 million in FY2025 (4.8 FTEs). Derived government-paid rates were $95.43/hr in FY2022, $92.84/hr in FY2023, and $94.75/hr in FY2024, which is roughly flat. These rates are blended prime-and-subcontractor figures in years with subcontractor reporting. FY2025 reports no subcontractors, with the prime self-performing all reported hours. The awardee appears in a prime role on its SCI rows.

Description

As the agency reported it.

Ticket to work program manager - the contractor shall conduct outreach activities to beneficiaries, facilitate beneficiary access to employment networks (ENS), ensure timely and accurate communication between all parties involved in the ticket-to-WO

Subawards

Subcontractor Amount Awarded
CAL Vet Integrated Consulting Services Inc. Ticket to work program manager - the contractor shall conduct outreach activities to beneficiaries, facilitate beneficiary access to employment networks… $1,704,560
Subcontractor not on record Ticket to work program manager - the contractor shall conduct outreach activities to beneficiaries, facilitate beneficiary access to employment networks… $756,087
Forwardworks Consulting LLC Ticket to work program manager - the contractor shall conduct outreach activities to beneficiaries, facilitate beneficiary access to employment networks… $6,647,109
Pearl Interactive Network LLC Ticket to work program manager - the contractor shall conduct outreach activities to beneficiaries, facilitate beneficiary access to employment networks… $7,800,000
Emagine It Inc. TICKET PROGRAM MANAGER - MODIFICATION TO INCREMENTALLY FUND THE CONTRACT THROUGH APRIL 30, 2024. The contractor must document and assess the TPM system based… $1,000,000
Sierra7, Inc. Ticket to work program manager - the contractor shall conduct outreach activities to beneficiaries, facilitate beneficiary access to employment networks… $7,600,000

Quick answers

Who was awarded contract 28321321C00060001?

28321321C00060001 was awarded to Accenture Federal Services LLC by Social Security Administration on January 1, 2021.

How much is contract 28321321C00060001 worth?

The government has obligated $76,807,141 on 28321321C00060001. Its potential value, with all options, is $79,150,954.

Was contract 28321321C00060001 competed?

The extent of competition for 28321321C00060001 was full and open competition. The government received 2 offers.

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