In accordance with solicitation HC101322QA036: 1. Provide, install and maintain an internet service with a minimum of 10 megabit up and download speeds.

IN ACCORDANCE WITH SOLICITATION HC101322QA036: 1. PROVIDE, INSTALL AND MAINTAIN AN INTERNET SERVICE WITH A MINIMUM OF 10 MEGABIT UP AND DOWNLOAD SPEEDS. 2. THE GOVERNMENT IS REQUESTING THE VENDOR (TECHNICIAN) TO INSTALL A NEW LINE (JACK) FROM THE NETWORK INTERFACE DEVICE (NID) TO THE USER LOCATION. THIS WILL ASSURE THAT THIS NEW SERVICE WILL NOT AFFECT ANY CURRENT SERVICES AT THE LOCATION. 3. TSP IS ALSO BEING ESTABLISHED FOR THIS CIRCUIT. 4. VENDOR MUST SCHEDULE ANY INITIAL WALKTHROUGH IF NEEDED 2 WEEKS PRIOR TO VISIT. 5. CIRCUIT ID: TBD 6. SERVICE AVAILABILITY 99.5% OR BETTER, WITH 30 MINUTE RESPONSE; 2 HOUR RESTORAL; UPDATES PROVIDED EVERY 60 MINUTES UNTIL CIRCUIT IS FULLY TESTED AND OPERATIONAL. VENDOR MUST HAVE 24 HOUR MONITORING FACILITIES AND EQUIPMENT TO TROUBLESHOOT PATH AND ASSOCIATED EQUIPMENT AFTER INSTALLATION. A. COMPLETE OUTAGE: INTERFACE OR PROTOCOL NON-OPERATIONAL RESPONSE TIME FROM INITIAL REPORT OR DETECTION OF CIRCUIT DOWN WILL BE 30 MINUTES AND THE MEAN RESTORE TIME TO REPAIR (MTTR) MUST BE 120 MINUTES. B. IMPAIRMENT: IMPAIRED THROUGHPUT OR IMPAIRED CIRCUIT OPERTION (EG. LATENCY ISSUES, INTERMITTENTLY FLAPPING/BOUNCING, INTERMITTENT ISSUES) RESPONSE TIME FROM INITIAL REPORT OR DETECTION OF CIRCUIT IMPAIRMENT WILL BE 30 MINUTES AND THE MEAN RESTORE TIME TO REPAIR (MTTR) MUST BE 240 MINUTES. 7. CIRCUIT MUST AVOID SATELLITE LINKS, BORING AND TRENCHING. ***REMARKS*** 1. CONTRACTOR MUST CONTACT THE SITE POC(S) AT LEAST 72 HRS PRIOR TO INSTALLATION. 2. CONTRACTOR MUST CALL DISA NOSC 202-757-6001 AT LEAST 72 HRS PRIOR TO MAINTENANCE. 3. CUSTOMER WILL ACCEPT EARLIEST POSSIBLE INSTALL DATE. (SIP) 4. THIS IS A CANDIDATE FOR RESTORAL TELECOMMUNICATIONS SERVICE PRIORITY (TSP). ***NOTE: THE CONTRACTOR MUST PROVIDE TSR, CCSD OR CSA IN ALL CORRESPONDENCE INCLUDING WHEN DELIVERING CIRCUIT TO SITE POC***

Awarded contract HC101322PA085 to Business Automation Technologies Inc. for 28615.00 on 2021-11-30.