36C25526Q0654_1 Presolicitation Notice.pdf

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Telephone Operator Support Services l KCVA | Base plus four (4) option years
Solicitation number
36C25526Q0654_1
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This is a Presolicitation Notice for telephone operator support services at the Kansas City VA Medical Center. The Department of Veterans Affairs, Network Contracting Office (NCO) 15, intends to release a commercial solicitation for 24/7 telephone operator and telecommunications support services at the Kansas City VAMC located at 4801 East Linwood Boulevard, Kansas City, MO 64128-2226, including all associated sites. The contractor shall provide all necessary personnel, supervision, management, and resources to perform on-site telephone operator services as specified in the Performance Work Statement.

The contract will be awarded as a single award Firm Fixed Price (FFP) base contract plus four (4) option years, with individual bulk funded task orders to be issued by NCO 15. This requirement is classified under NAICS Code 561421 (Telephone Answering Services) with a $19 Million size standard and is set aside for Service-Disabled Veteran-Owned Small Business (SDVOSBC). The solicitation number is 36C25526Q0654, with an anticipated release date of September 10, 2026, and a response deadline of September 17, 2026, at 3:00 PM Central Time. Responses will be archived 60 days after the response date. The Contracting Officer is Aubrey Visocsky, reachable at Aubrey.Visocsky@va.gov or 913-946-1992.

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Presolicitation Notice

*=Required Field Presolicitation Notice

SUBJECT* Telephone Operator Support Services l KCVA | Base plus four (4) option years

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE* 66048

SOLICITATION NUMBER* 36C25526Q0654

RESPONSE DATE/TIME/ZONE 09-17-2026 3pm CENTRAL TIME, CHICAGO, USA

ARCHIVE 60 DAYS AFTER THE RESPONSE DATE

SET-ASIDE SDVOSBC

PRODUCT SERVICE CODE* R426

NAICS CODE* 561421

PLACE OF PERFORMANCE

Kansas City VAMC 4801 East Linwood Blvd Kansas City/ MO

POSTAL CODE 64128-2226

COUNTRY US

CONTACT INFORMATION

CONTRACTING OFFICE ADDRESS Department of Veterans Affairs

Network Contracting Office (NCO) 15 3450 S 4th Street Trafficway

Leavenworth KS 66048 POINT OF CONTACT* Contracting Officer

Aubrey Visocsky Aubrey.Visocsky@va.gov 913-946-1992

ADDITIONAL INFORMATION

AGENCY’S URL https://www.va.gov/ URL DESCRIPTION VA Homepage AGENCY CONTACT’S EMAIL ADDRESS Aubrey.Visocsky@va.gov EMAIL DESCRIPTION Contracting Officer

DESCRIPTION

The Department of Veterans Affairs, NCO 15 Contracting Office intends to release a commercial solicitation, to provide Telephone Operator Services for the Kansas City VA Medical Center located at 4801 East Linwood Boulevard, Kansas City MO 64128-2226. The Department of Veterans Affairs (VA), Kansas City VA Medical Center (KCVAMC), requires 24 hours per day, 7 days per week Telephone Operator Services in support of KCVAMC and all associated sites.

Under this Performance Work Statement (PWS), the Contractor shall provide all personnel, supervision, management, and other resources necessary to perform on site telephone operator and telecommunications support services as described herein.

The government intends to award a single award Firm Fixed Price (FFP) base and four (4) option year(s) Contract. Individual bulk funded task orders will be issued by the NCO 15 Contracting Office. The North American Industry Classification System (NAICS) is 561421 (Telephone Answering Services), with a size standard of $19 Million.

The details including full specifications will be included in the solicitation, which will be released on or about September 10, 2026, the close date will be on or about September 17, 2026. The solicitation number is 36C25526Q0654.

Attention: Aubrey Visocsky (Contract Officer) at Aubrey.Visocsky@va.gov

File details come from the government source that posted it. Updated .