Telephone Answering Services for Fort Drum, NY
Closed Solicitation Posted
- Solicitation number
- W911S224U6002
- Agency
-
MICC Fort Drum
Mission and Installation Contracting Command, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Fort Drum, New York 13602, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Army Materiel Command Mission and Installation Contracting Command Fort Drum is seeking quotes to provide 24/7 telephone answering services for the Department of Public Works emergency work line at Fort Drum, New York. The contractor must answer at least 75% of calls within four rings and record call details in an automated system, emailing logs daily. The base period of performance is one year with four one-year option periods. Quotes are due by November 20, 2023.
The requirement is set aside 100% for small business. The contractor will receive approximately 26,500 minutes of calls annually through February 2029. Telephone Answering Services of Watertown is the incumbent contractor. The place of performance is Fort Drum, New York, where the contractor must maintain two call agents per shift to respond to emergencies according to priority level and report any issues to the appropriate DPW contacts.
Notice text
3 versions
Update #3 · Latest ·
AMENDMENT 2: Document CSS_W911S224U6002_Amendment 2 is attached to update the CLIN pricing to Estmiated (EST.) Document Questions_Answers is added to provide a consolidated list of all potential Contractor's questions with Government answers.
**NOTE** The Government requires pricing per minute. Monthly or Annual pricing does not meet requirements. The Government will pay for acutal minutes used.
AMENDMENT 1: Document CSS_W911S224U6002_Amendment 1 is attached to include the current Wage Determination.
Fort Drum, NY has a requirement for 24-Hour Telephone Answering Services IAW the Performance Work Statement (PWS). See attached document CSS_W911S224U6002 for the PWS and all applicable FAR, DFARS, and AFARS clauses and provisions. To submit a quote, complete attached document CSS_W911S224U6002 and email to the Government POCs.
Update #2 ·
AMENDMENT 1: Document CSS_W911S224U6002_Amendment 1 is attached to include the current Wage Determination.
Fort Drum, NY has a requirement for 24-Hour Telephone Answering Services IAW the Performance Work Statement (PWS). See attached document CSS_W911S224U6002 for the PWS and all applicable FAR, DFARS, and AFARS clauses and provisions. To submit a quote, complete attached document CSS_W911S224U6002 and email to the Government POCs.
Update #1 ·
Fort Drum, NY has a requirement for 24-Hour Telephone Answering Services IAW the Performance Work Statement (PWS). See attached document CSS_W911S224U6002 for the PWS and all applicable FAR, DFARS, and AFARS clauses and provisions. To submit a quote, complete attached document CSS_W911S224U6002 and email to the Government POCs.
Files
| File | Type | Posted |
|---|---|---|
| Questions-Answers.pdf | ||
| CSS_W911S224U6002_Amendment 2.pdf | ||
| CSS_W911S224U6002_Amendment 1.pdf | ||
| CSS_W911S224U6002_Amendment 1.pdf | ||
| CSS_W911S224U6002.pdf |
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