Telecare Record Manager (TRM) Plus and Triage Expert Dual Purpose (TEDP) Telephone Triage Services for VISN 4 (9 VAMCs).

This solicitation seeks telephone triage services to support nine Veterans Affairs Medical Centers within Veterans Integrated Service Network 4. The services required include licenses for Telecare Record Manager Plus software with the Triage Expert Dual Purpose component, as well as related call log reporting and SQL database licenses. The Department of Veterans Affairs Veterans Health Administration will evaluate offerors based on technical capability to meet the statement of work requirements and past performance references. Pricing must remain fixed over the five-year indefinite delivery requirements contract period. The deadline for proposals is January 22, 2020.

The procurement has no set-aside designation. It is a single award fixed-price contract for telephone triage services over five years, with task orders issued to fund performance at each station subject to availability of funding. Pricing will be evaluated for the entire contract period as outlined in the price schedule. The award will be made to the lowest priced technically acceptable offeror representing best value. The place of performance encompasses the nine Veterans Affairs medical centers within Veterans Integrated Service Network 4.