T4T Correctional Service De-escalation & Crisis Communication

The First Step Act, Sec. 606 requires the Bureau to incorporate into staff training procedures information on how to, “(1) de-escalate encounters between a law enforcement officer…and a civilian or a prisoner,” and, “(2) identify and appropriately respond to incidents that involve the unique needs of individuals who have a mental illness or cognitive deficit.” 

Place of Performance:

Training is to be performed at the Bureau’s Management & Specialty Training Center (MSTC), 11900 East Cornell Avenue, Aurora, CO 80014 and/or identified alternate sites such as Regional Offices.  In addition, some training events will be held through virtual platforms (e.g., WebEx, Zoom).

Scope of Work

The Reentry Services Division (RSD), Psychology Services Branch (PSB), requires the services of a professional training contractor with demonstrated experience training law enforcement and/or correctional staff in techniques of de-escalation and crisis communication.  The contractor must possess expertise in the field of verbal de-escalation with individuals who are violent, mentally ill, and/or cognitively disabled with skills necessary to deliver appropriate group, Train the Trainer (T4T), and/or one-on-one training should the need arise.  The scope of work for this contract addresses two areas: de-escalation and program evaluation.

De-escalation

The Contractor will design and deliver a comprehensive program using the “T4T” model of delivery.  This program will focus on the development of de-escalation and crisis communication skills with participants, with part of the protocol focused on use of these skills with individuals who are violent, mentally ill, and/or cognitively disabled. The Contractor will provide necessary materials and resources (e.g. handouts).  The program will include in person and virtual learning platforms in addition to pre-recorded training videos.  The program will also include an initial training protocol as well as a refresher training protocol. 

Program Evaluation

The contractor will design a process for program evaluation to assess the effectiveness of training protocols.  The evaluation will focus on participants’ ability to learn the information and demonstrate skill acquisition.

Awarded contract 15BNAS21C00000155 to SOLUTIONPOINT+ LLC for 26073147.80 on 2021-05-21.