Survey-Based Research Platform And Platform Management Tool

The Department of Veterans Affairs Technology Acquisition Center is conducting market research for a Software as a Service survey-based research platform and platform management tool to support the VA Acquisition Academy's competency survey collection and acquisition human capital planning, with responses due October 20, 2026 at 2:00 PM EST.

The solution must include software subscriptions, maintenance, and support. Performance spans a 12-month base period followed by four optional 12-month periods. Work is performed at VA locations.

Technical requirements include encryption at AES 256-bit with FIPS 140-2 validated cryptographic libraries; Section 508 compliance; mobile responsiveness; and support for multiple question types including multiple choice, matrix tables, rank order, drill down, side-by-side, and Net Promoter Score. The platform must distribute surveys via email, SMS, web intercepts, social media, and mobile applications; manage panels; support quota-based sampling; perform A/B and multivariate testing; provide real-time survey updates and respondent progress tracking; export data in CSV, TSV, SAV, JSON, and XML formats; and integrate with Adobe and Google Analytics.

Respondents must submit capability statements limited to 10 pages addressing technical approach, assessment of requirement sufficiency, identification of unachievable specifications, pricing methodology, company details, relevant GSA schedules or NASA SEWP V contracts, socioeconomic status, and experience delivering similar services to government or commercial customers. Responses should include a Rough Order of Magnitude and be submitted via email to amber.quivers-davis@va.gov and joseph.jones6@va.gov. The procurement falls under NAICS 541519 (Other Computer Related Services) with a 150-employee size standard.