Support Services for Service Management and Process Automation System

Added: Jul 01, 2014 5:23 pm Amendment 001:

The purpose of this Amendment is to extend the response date to July 8, 2014.

Added: Jun 13, 2014 5:00 pm

The mission of the Office of Information Systems Management (OISM) is to strengthen the research programs at the National Institute of Standards and Technology (NIST) through the effective, efficient and secure utilization of Information Technology (IT). The organization has adopted the ITIL Service Management framework for the delivery of services. ITIL is about delivering a set of services to the business customer through a descriptive framework of the service lifecycle and the associated processes that enable information technology organizations to develop the right people skills in a culture of service excellence. To provide this Service Management framework, lifecycle, and collection of processes, NIST has deployed ServiceNow, which is a Service Management and Automation system that is provided as a cloud based Software as a Service (SaaS).

This solicitation is for the procurement of contractor support from ServiceNow Partners to provide for operation and maintenance, system enhancements, new development, and training for the existing Service Management and Automation system (ServiceNow), as outlined in the attached Statement of Work (SOW), through an Indefinite-Delivery Indefinite-Quantity (IDIQ) type contract

See attached solicitation for more details.