Sources Sought Notice for Emergency Call Center Services

The United States Senate Sergeant at Arms is seeking information about emergency call center services through a Sources Sought Notice (SSN) to support Legislative Branch Organizations during catastrophic incidents affecting Capitol Hill. Responses are due February 3, 2026, at 5:00 PM ET and should be submitted electronically to acquisitions@saa.senate.gov. Key requirements include providing certified call takers trained in crisis communication and mental health support, locating all services and data within the continental United States at least 20 miles outside the National Capital Region, and maintaining dormant services with full operational capability within one hour of activation. Respondents must also provide an integrated accountability database for staff and visitor tracking, maintain a dedicated public website with testing and production environments, and participate in administrative meetings, exercises, and monthly testing with readiness reports. The government will evaluate responses to determine which firms are best qualified for potential inclusion in a subsequent procurement round, with selected respondents notified directly and others receiving no formal debriefing.

This SSN does not constitute a formal solicitation or commitment to contract and is issued for information and planning purposes only. No set-aside designations are being used for this procurement. Responses are limited to ten pages and must address all mandatory requirements with specific explanations of compliance or non-compliance, along with company business information including SAM registration, CAGE code, Unique Entity ID, and tax identification numbers. U.S.-based companies may respond to requirements in part or in whole and may utilize subcontractors as needed. The notice does not provide an estimated award value or specific budget range, nor does it identify any incumbent contractors; however, it establishes a framework requiring 24/7/365 notification capability and the ability to provide onsite subject matter experts upon request to support emergency response operations.