Soldiers and Family Hotline
Closed Solicitation Posted
- Solicitation number
- W9124J-19-R-0006
- Agency
-
MICC Fort Sam Houston
Mission and Installation Contracting Command, Department of Defense
- Responses due
- Set-aside
- HUBZone
Opportunity facts
- NAICS code
- 624190 Other Individual and Family Services
- PSC
- Not on record
- Place of performance
- Fort Sam Houston Army Post San Antonio, Texas 78234, United States
Notice details come from SAM.gov. Updated .
Notice text
2 versions
Update #2 · Latest ·
To avoid any confusion and to ensure proposals are received accurately, please note the below:
All proposals shall be submitted NOT LATER THAN 12:00 (noon) CENTRAL DAYLIGHT TIME (CDT) Friday 2 Aug 2019.
All proposals shall be submitted electronically via email to the attention of:
CONTRACT SPECIALIST: Osvaldo Vela, e-mail: osvaldo.c.vela.civ@mail.mil
CONTRACTING OFFICER: Regina Espinoza, e-mail: regina.m.espinoza.civ@mail.mil
The contractor shall perform Call Center Operations services including performance of day to day operations for the Army Wounded Soldier and Family Hotline program under the Army Medical Command Medical Assistance Group (MMAG). The contractor shall utilize the toll free call line to respond to Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers (beneficiaries) who are seeking information, submitting suggestions, registering complaints, or raising issues about their medical care or medical administrative issues.
Note: Offerors shall submit only written inquiries, questions and/or comments on the Call Center Q & A Spreadsheet. The deadline for submittal is Tuesday, 23 July 2019 at 12:00 p.m. (noon), Central Daylight Time (CDT)..
Update #1 ·
The contractor shall perform Call Center Operations services including performance of day to day operations for the Army Wounded Soldier and Family Hotline program under the Army Medical Command Medical Assistance Group (MMAG). The contractor shall utilize the toll free call line to respond to Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers (beneficiaries) who are seeking information, submitting suggestions, registering complaints, or raising issues about their medical care or medical administrative issues.
Note: Offerors shall submit only written inquiries, questions and/or comments on the Call Center Q & A Spreadsheet. The deadline for submittal is Tuesday, 23 July 2019 at 12:00 p.m. (noon), Central Daylight Time (CDT)..
Files
| File | Type | Posted |
|---|---|---|
| Call_Center_Clauses-Provisions_Instructions-Evaluations_Attachment_03_.docx | DOCX document | |
| Call_Center_Q&As_Spreadsheet.xlsx | XLSX spreadsheet | |
| Call_Center_PWS_Attachment_01_.docx | DOCX document | |
| Call_Center_Combined_Synopsis_Solicitation_.docx | DOCX document | |
| Call_Center_PWS_Attachment_01.docx | DOCX document | |
| Call_Center_Combined_Synopsis_Solicitation.docx | DOCX document | |
| Call_Center_Q&A_Spreadsheet.xlsx | XLSX spreadsheet | |
| Call_Center_CLIN_Schedule_Attachment_02.docx | DOCX document | |
| Call_Center_Wage_Determination_No._2015-5253,_Revision_No._7,_Date_of_Last_Revision_26_Dec_2018_Attachment_04.pdf | ||
| Call_Center_Clauses-Provisions_Instructions-Evaluations_Attachment_03.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Solicitation | |
| Wounded Warrior Call Center | Pre-Solicitation |
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