Call_Center_Combined_Synopsis_Solicitation_.docx

Combined Synopsis/Solicitation For Soldiers and Family Hotline

W9124J-19-R-0006

1. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 13.5 and the format in FAR 12.6., Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued.

2. The combined synopsis/solicitation number is W9124J-19-R-0006. This solicitation is issued as a Request for Proposal (RFP).

3. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2019-03, effective 12 Jul 2019. Please reference https://www.acquisition.gov for clauses and provisions incorporated by reference.

4. Offers are solicited only from HUBZone small business concerns. Offers received from concerns that are not HUBZone small business concerns will not be considered. This solicitation will be competed as a HUBZone Set Aside as such contractors small comply with FAR 52.219-3 (d)(1), Notice of HUBZone Set Aside or Sole Source Award, which at least 50 percent of the cost of personnel for contract performance be spent for employees of the concern or employees of other HUBZone small business concerns.

5. The North American Industry Classification System (NAICS) code is 624190 “Other Individual and Family Services” with a corresponding Small Business Size Standard of $11 million. The applicable Product Service Code (PSC) for this requirement is R499, Other Professional Services.

6. A list of contract line item numbers and items are included in Attachment 02 CLIN Schedule.

a. NOTICE TO OFFERORS: Offerors shall complete the CLIN Schedule located in Attachment 02 herein of the Combined Synopsis/Solicitation.

b. Offerors shall include unit prices and extensions for all CLINs. Unit prices shall be displayed with no more than two (2) decimal places.

c. Offeror’s shall include DUNS, CAGE, and Federal Tax Identification numbers. In addition Offeror’s shall include email addresses and phone number for point of contact.

7. For this requirement, the contractor shall provide all personnel and supervision to perform call center operations for all incoming and outgoing calls to include case referrals through emails, website inquiries and other non-personal services necessary to support for the Army Wounded Soldier and Family Call Center as defined in Attachment 01, Performance Work Statement (PWS). The intent of this initiative is to increase awareness and identify actions necessary to ensure our wounded Soldiers and their families receive effective and responsive medical care. Taking care of Soldiers and their families is a leader’s top priority.

8. The period of performance for this requirement is 30 August 2019 through 28 February 2023, which consists of a two-week phase-in and a two-week phase-out period, one (1) base year, and two (2) options. There is the potential of a six-month extension of services in accordance with FAR 52.217-8, Option to Extend Services is not included in the dates (See Attachment 03, Clauses/Provisions and Instructions/Evaluations).

9. Period of Performance Dates are as follows:

i. The Period of Performance for the Phase-In (CLIN 0001) is 30 August 2019 – 14 Sep 2019.

It should be noted that CLIN 0001 is a 2 week Phase In/Period.

ii. The Period of Performance for Base Year (CLIN 0002 – 0004) is 15 Sept 2019- 29 August 2020

iii. The Period of Performance for Option Year One (CLINs 1001 – 1003) is 30 August 2020 – 29 August 2021.

iv. The Period of Performance for Option Year Two (CLINs 2001 - 2003) is 30 August 2021 – 15 August 2022.

v. The Period of Performance for the Phase-Out (CLIN 2004) is 16 August 2022 – 29 August 2023

vi. The Period of Performance for a potential Six-Month Extension is 30 August 2022 – 28 February 2023

10. The provision at FAR 52.212-1, Instructions to Offerors- Commercial, applies to this acquisition. The Addendum to provision at 52.212-1, Instructions to Offerors – Commercial applies to this acquisition and is incorporated by Full Text. Reference the Full Text provision at 52.212-1, Instructions to Offerors – Commercial Items, for instructions (See Attachment 03, Clauses/Provisions and Instructions/Evaluations).

11. The provision at 52.212-2 Evaluation – Commercial Items, applies to this acquisition. Reference the Full Text provision at 52.212-2 Evaluation –Commercial Items for instructions (See Attachment 03 Clauses and Provisions).

12. Offerors must include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications— Commercial Items, with its offer (See Attachment 03, Clauses/Provisions and Instructions/Evaluations).

13. The clause at 52.212-4, Contract Terms and Conditions—Commercial Items, applies to this acquisition. The Addendum to the clause at 52.212-4, Contract Terms and Conditions – Commercial Items, applies to this acquisition (See Attachment 03, Clauses/Provisions and Instructions/Evaluations).

14. The clause at 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders— Commercial Items, applies to this acquisition (See Attachment 03, Clauses/Provisions and Instructions/Evaluations)

15. Additional contract requirements or terms and conditions determined by the Contracting Officer to be necessary for this acquisition and consistent with customary commercial practices can be found in Attachment 03, Clauses/Provisions and Instructions/Evaluations.

16. Wage Determination No.: 2015-5253, Revision No.: 7, Dated 12/26/2018.

29 July 2019