Software support and maintenance for voyager integrated library system

Added: Oct 25, 2017 8:15 am The United States Department of Agriculture (USDA), Agricultural Research Service (ARS), National Agricultural Library (NAL), has a requirement for maintenance and support services to fully support the Voyager® Integrated Library System and its Oracle database produced by Ex Libris (USA) Inc. THIS IS A SOURCES SOUGHT NOTICE ONLY AND A SOLICITATION IS NOT CURRENTLY AVAILABLE. This notice is for information and planning purposes only and shall not be construed as a solicitation or an obligation on the part of the Government. The information collected will be used for market research to define the government's requirements and create the appropriate acquisition strategy. Responding to this notice does not automatically include the responder on any bidders list, if such a list is developed. Depending on the quantity and quality of the responses received, the criteria may serve to generate the initial pool of potential contractors to be invited to respond to a resulting solicitation.

NAL utilizes the Voyager® Integrated Library System to fully support the acquisition of books, journals, audiovisual material, electronic materials, serials check-in, serials claiming, fund accounting, cataloging, indexing, document delivery, circulation, reader requests, authority control for names and subjects and file export and import capabilities for its MARC 21 (Machine-Readable Cataloging 2 1) formatted records. The Voyager® Integrated Library System is an Oracle based application that supports the mission of USDA by providing access to agricultural information throughout the department.

Maintenance and support services are required to fully support the Voyager® Integrated Library System and its Oracle database. It is necessary to obtain contractor support with experience in administration of the Voyager® Integrated Library System and in Oracle database administration to provide customers with the best possible support for use of NAL's library materials via use of the Voyager® Integrated Library System. Maintenance services must support library industry standards.

The contractor shall perform the following tasks in accordance with the schedule:

1. Install all available software updates within thirty (30) days of the National Agricultural Library's request.

2. Provide other ongoing support, including installation of any software patches released, index regens and any other standard technical support.

3. Acknowledge receipt of problem notification by NAL and assign priority status of problem within 24 hours of receipt. The contractor will accept notification of problems via phone or email. The contractor shall troubleshoot problem and notify NAL of problem resolution mechanism within one week of initial notification by NAL. The contractor will classify the problem as: a) being resolved in a future software release, b) being resolved by contractor, or c) instruct NAL how to resolve the problem.

All vendors must be registered in the System for Award Management (SAM) database as required by FAR 4.1102 to be considered for any awards. See FAR 52.204-7 for registration instructions. It is the vendor's responsibility to monitor FBO for any amendments.

Any interested vendor that feels able to fulfill the requirement shall submit supporting documentation via email to Travis Heller at the following e-mail address: travis.heller@ars.usda.gov. No information will be taken by telephone. The deadline for responses to this Sources Sought Notice is November 01, 2017 by 6:00AM EST. In responding to this notice, please provide your company name, address, email address, phone/fax number, and DUNS number.