Social Media Management Support Services
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- JA-26-0292
- Agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 70RTAC26A00000011-70CMSW26FC0000107 Federal contract award
- Awardee
- Carahsoft Technology Corp
- NAICS code
- 513210 Software Publishers
- Place of performance
- Washington, District of Columbia 20536, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
Immigration and Customs Enforcement's Office of Acquisition Management, procuring on behalf of the Office of Public Affairs, has awarded a sole-source contract to Carahsoft Technology Corp. as the exclusive distributor for Hootsuite Enterprise software licenses and subscriptions with the Talkwalker platform and manufacturer support under a DHS General Services Administration Blanket Purchase Agreement (BPA No. 70RTAC26A00000011), awarded September 30, 2026.
ICE OPA requires an integrated commercial social media management platform to support official publishing, scheduling, monitoring, analytics, listening, reporting, alerting, archiving, and workflow approval across multiple social media accounts. Hootsuite is justified as the sole capable source based on proprietary AI capabilities (Wisdom, trained on twelve years of historical social media data), automated message triage and routing with accountability tracking, integrated visual recognition for image and video analysis, and licensed large-scale data access to over 30 social networks and 150 million websites across 187 languages. The justification emphasizes that approximately two years of ICE-specific configuration and historical data cannot be transferred to alternative platforms, and switching would result in unacceptable operational disruption, loss of historical continuity, account re-provisioning risks, workflow disruption across all field offices requiring retraining, and potential compatibility issues with existing ICE network infrastructure.
The period of performance runs from September 30, 2026, through September 29, 2029, with a base year and two one-year option periods. The procurement is authorized under the Multiple-Award Schedule Program (41 U.S.C. 152(3)), Competitive Procedures (40 U.S.C. 501), and FAR 8.401(b). NAICS 513210 (Software Publishers); PSC 7A21 (IT and Telecom – Business Application Software).
Notice text
The ICE Office of Public Affairs (OPA) requires an integrated commercial, social media management platform, to support official publishing, scheduling, monitoring, analytics, listening, reporting, alerting, archiving, and workflow approval across multiple social media accounts.
Awarded contract 70RTAC26A00000011 to unknown vendor for unknown amount on 2026-09-30.
Files
| File | Type | Posted |
|---|---|---|
| 1.5.1-BNJ_Redacted.pdf |
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