ServiceNow Software and Implementation Services

Draft Request for Proposal

Industry Feedback

ServiceNow Software and Implementation Services

United States Cyber Command (USCYBERCOM) is planning to release a Request for Proposal (RFP) for ServiceNow Software and Implementation Services later in 2018.  USCYBERCOM is seeking to provide industry an opportunity to provide USCYBERCOM feedback on the technical requirements throughout the documents.   This early introduction of our anticipated solicitation, in advance of the final solicitation, should serve to enhance industry's understanding of USCYBERCOM 's stated need, while reducing ambiguity, and affording industry an opportunity to offer comments or pose questions regarding any element of this Draft RFP package.

•1.     Disclaimer

This is a DRAFT RFP and is not to be construed as a commitment by the Government to issue a solicitation or ultimately award a contract.  Responses will neither be considered as proposals nor will any award be made as a result of this draft RFP.  All information contained in the draft RFP is preliminary as well as subject to modification and is in no way binding on the Government.  Federal Acquisition Regulation (FAR) clause 52.215-3, "Request for Information or Solicitation for Planning Purposes", is incorporated by reference in this draft RFP.  The Government does not intend to pay for information received in response to this draft RFP.  Respondents to this invitation are solely responsible for all expenses associated with responding to this draft RFP.  This draft RFP will be the basis for collecting information on available capabilities and is issued solely for information and planning purposes.  Proprietary information and trade secrets, if any, shall be clearly marked on all materials provided in response to this draft RFP.  All information received that is marked "Proprietary" will be handled accordingly.  Please be advised that all submissions become Government property and will not be returned.  In accordance with FAR 15.201(e), responses to this draft RFP are not offers and cannot be accepted by the Government to form a binding contract

•2.     Industry Respondents:

This draft RFP is requesting responses from Gold Service ServiceNow implementation vendors, who are United States owned companies and have a GSA schedule.  USCYBERCOM is seeking information on Industry's ability to acquire, integrate, test and deliver operational capabilities described within each of the different Concept of Operations documents attached. Each company must be a Gold Service provider for Service Now. 

•3.     Contract Overview

USCYBERCOM is planning to issue a single GSA Blanket Purchase Agreement (BPA) contract.  The BPA will cover obtaining ServiceNow software and professional consulting services to assist with the implementation of the ServiceNow software.  The ordering period is anticipated to be for five (5) years.  Under the BPA, USCYBERCOM is planning to issue multiple types of tasks.  The anticipated services structure is noted below:

•4.     Contract Award

USCBYERCOM is planning to award a single vendor a contract to provide the ServiceNow products and implementation services to a certified Service Now Gold Service company. Pricing to be based on discounts of both software and services of GSA schedule incorporated into Section B of the BPA.

•5.     Questions

Questions or comments pertaining to the ServiceNow Draft RFP shall be submitted via the attached Comment Resolution Matrix (CRM), which includes detailed instructions and format for submission.

Questions regarding this announcement shall be submitted in writing by email to proposal_submission@cybercom.mil and subject line shall be clearly marked "Response to ServiceNow DRAFT RFP".  Verbal questions will not be accepted.  Answers to questions will be posted to FedBizOpps.  The Government does not guarantee that questions received after April 20, 2018 will be answered.  The Government will not reimburse companies for any costs associated with the submissions of their draft RFP responses.

•6.     Response Due Date

Companies that wish to respond to this draft RFP should send responses, clearly marked "Response to ServiceNow DRAFT RFP" via email "time stamped" no later than April 27, 2018, 1:00PM Eastern Time to: proposal_submission@cybercom.mil.  In the subject line of the email please label in the following format: "SNOW_Draft_RFP Responses_Company Name".  The file name for any files submitted shall be  "SNOW_Draft_RFP Responses_Company Name".

•7.     Attachments

The following is the list of attachments: