Past_Performance_Template.pdf

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ServiceNow Software and Implementation Services
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HB001-18-R-0002
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Past Performance Template

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Past Performance Template

Agency Name

Agency POC Name

Agency POC Phone

Agency POC email

ServiceNow Features implemented: List each feature implemented and duration to implement

ServiceNow Workflow

Application(s): list total number of applications built using workflow feature

Percent of Implementation built using Out of the Box features

What application languages were used for any custom development

First 90 days of production Use, report on number and severity1 of problems reported.

Severity 1: XXX

Severity 2: XXX

Severity 3: XXX

Severity 4: XXX

Security Networks Implemented:

list each network: Unclassified, Secret, Top Secret

Other information required:

Challenges encountered during implementation and resolution

Process improvements identified during implementation and implemented

1 Problem Severity attributes:

Severity 1: system is unusable by users

Severity 2: system is severely degraded, workarounds exist

Severity 3: system not working as designed, but minor operational impact

Severity 4: system working as designed, operational or usability enhancements

File details come from the government source that posted it. Updated .