ServiceNow Consolidation
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- FA701425F0296
- Agency
-
District Washington
Headquarters Air Force, Department of Defense
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- FA701425F0296-FA701425F0296
- NAICS code
- 513210 Software Publishers
- Place of performance
- United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force Headquarters District Washington issued a Limited Sources Justification and Approval for ServiceNow software consolidation, awarding contract FA701425F0296 on September 25, 2025, though the specific vendor name was not disclosed in the notice. The $510,000,000 contract will consolidate 46 separate ServiceNow Large Business contracts into a single streamlined call order through the Enterprise Systems Integration (ESI) mandatory source, with Carahsoft identified as the sole distributor. The procurement covers ServiceNow subscriptions and associated services including service management, portfolio management, IT operations management, security operations, workflow automation, and digital transformation capabilities for 70 Air Force organizations over three 12-month periods from September 2025 to September 2028. The Air Force justified the sole source approach by emphasizing their strategic investment in ServiceNow since 2020 and noting that transitioning away from the platform would be costly and disruptive, requiring 18-24 months of planning and potentially causing substantial migration costs and performance delays. The consolidation aims to streamline the Department's ServiceNow operations while supporting critical mission and business process automation across the organization.
Notice text
ServiceNow Consolidation Brand Name Justification
Awarded contract FA701425F0296 to unknown vendor for unknown amount on 2025-09-25.
Files
| File | Type | Posted |
|---|---|---|
| ServiceNow LSJ FINAL _redacted.pdf |
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