ServiceNow LSJ FINAL _redacted.pdf

This Limited Sources Justification and Approval (J&A) document details the Department of the Air Force's (DAF) procurement of ServiceNow software subscriptions and associated services. The contract is valued at $510,000,000, using the Multiple Award Schedule Program, and will consolidate 46 separate ServiceNow Large Business contracts into a single, streamlined call order through the Enterprise Systems Integration (ESI) mandatory source.

The procurement covers ServiceNow subscriptions and expertise for 12-month periods from September 2025 to September 2028, supporting 70 organizations within the Air Force. Key services include service management, portfolio management, IT operations management, security operations, workflow automation, and digital transformation capabilities. Carahsoft is identified as the sole distributor, and the DAF has strategically invested in ServiceNow since 2020 to automate critical mission and business processes. The document emphasizes that transitioning away from ServiceNow would be costly and disruptive, requiring 18-24 months of planning and potentially causing substantial migration costs and performance delays.