ServiceNow BNJ and Sole Source
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- JMD26JA-PSS0006
- Agency
-
Justice Management Division
Offices Boards and Divisions, Department of Justice
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 15JPSS26A00000289 Federal IDV award
- Awardee
- Carahsoft Technology Corp
- NAICS code
- 513210 Software Publishers
- Place of performance
- United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Justice Justice Management Division intends to award a sole-source contract to ServiceNow through Carahsoft Technology Corp., the GSA MAS authorized distributor, for an Enterprise License Agreement and Blanket Purchase Agreement covering ServiceNow software licenses and maintenance services, with a total estimated value of $100 million over five years.
The justification cites ServiceNow as an item particular to one manufacturer. Market research conducted in June 2025 determined that alternative solutions—Jira Service Management, ManageEngine Service Desk, and SolarWinds Service Desk—could meet only subsets of DOJ requirements. Transitioning to alternative platforms would cost approximately $60 million to $70 million across affected DOJ components. The ServiceNow platform's unique architecture, comprehensive integrated module suite, and pre-built API partnerships eliminate integration challenges associated with multi-vendor solutions.
The BPA consolidates fragmented procurement across DOJ and all nine of its components, which currently use ServiceNow through eight different vendors. The period of performance consists of a one-year base ordering period plus four additional one-year options. Products include IT Workflows, Customer Workflows, Employee Workflows, and Creator Workflows, with 24/7/365 technical support available. Pricing is firm-fixed and determined fair and reasonable; additional discounts will be obtained through GSA's September 2025 government-wide agreement and negotiations with Carahsoft. The contract was awarded July 16, 2026 (contract 15JPSS26A00000289) under the GSA Multiple Award Schedules Program.
Notice text
This justification addresses the need to limit competition to ServiceNow, as an Item Particular to One Manufacturer. ServiceNow is a proprietary, brand-name solution, and Carahsoft Technology Corp. is the Government Master Distributor and authorized reseller under the GSA MAS (as validated by GSA on January 7, 2026).
Awarded contract 15JPSS26A00000289 to unknown vendor for unknown amount on 2026-07-16.
Files
| File | Type | Posted |
|---|---|---|
| ServiceNow FSS Sole Source Justification_Final _Redacted_07 21 2026.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Limited / Sole Source Justification | |
| DOJ Enterprise ServiceNow ServiceNow Bundling | Intent to Bundle Requirements (DoD-Funded) |
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