Service Management Platform (SMP)
Closed Pre-Solicitation Posted
- Solicitation number
- RFI-24-ServiceManagementPlatform
- Agency
-
US Patent and Trademark Office
Department of Commerce
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Patent and Trademark Office (USPTO) is conducting market research for a Service Management Platform (SMP) effort. The SMP currently consists of ServiceNow's IT Service Management (ITSM) and IT Operations Management (ITOM) modules, which the USPTO uses to manage IT service delivery workflows. The USPTO is looking to leverage the ServiceNow platform further, increase adoption of its capabilities through training, and enable citizen development. The agency aims to use the SMP to reduce complexity and technical debt across the organization. Responses to the associated Request for Information (RFI) are due by April 18, 2024, and the USPTO may use the results to support future procurements or make small business set-aside determinations.
There is no set-aside designation for this opportunity. The main NAICS code is 541512 (Computer Systems Design Services) and the PSC code is D399 (IT and Telecom - Other IT and Telecommunications Services). The incumbent contractor is Four Points Technology, LLC, with a contract valued at $15,003,371.20 from January 2021 to January 2025. The government expects annual spending of $3.1M-$4.6M on licensing and $2.7M on consulting, and is open to placing the requirement in the 8(a) program if determined appropriate by the Contracting Officer.
Notice text
The U.S. Patent and Trademark Office (USPTO) is excited to launch Service Management Platform (SMP) effort as an opportunity to engage industry in an intentional, innovative, and insightful way. The USPTO is at the cutting edge of the nation's technological progress and achievement and information technology underpins every action and workflow process within the USPTO. The USPTO is the issuing authority for United States (US) intellectual property (IP) rights for patents and trademarks – as such, an important component of the USPTO agenda is digital transformation to improve and enhance granting U.S. patents and registering trademarks. The USPTO’s mission is to drive U.S. innovation, inclusive capitalism, and global competitiveness.
Service Management Platform currently consists of the IT Service Management (ITSM) Professional and the IT Operations Management (ITOM) Professional modules of ServiceNow. The Service Management Platform (SMP) leverages established policies and structured processes, performed by the USPTO to plan, deliver, operate, and control the information technology (IT) services offered to customers.
The current ITSM product (Service Now)manages the workflow of service delivery of the following: Request fulfillment, Incident Management, Knowledge Management, Problem Management, physical Asset Management, Change Management, Release Management, Service Level Management, Configuration Management Database (CMDB) and other integrated solutions along the organization value stream. The current ITOM module is leveraged to conduct discovery operations of USPTO enterprise environment.
USPTO is conducting market research to leverage the platform and additional ServiceNow modules, increase adoption of ServiceNow capabilities through formalized training, and enable citizen development on the platform. The USPTO is looking to leverage the platform to reduce complexity and technical debt across the agency.
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| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| United States Patent and Trademark Office (USPTO) Name, Image, and Likeness (NIL) Outreach and Engagement Efforts | US Patent and Trademark Office | No set-aside |
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