Government Response to Market Research Survey Questions.pdf

Service Management Platform (SMP)

RFI-24-ServiceManagementPlatform

Government Response to

Market Research Survey Questions

Question 1. Is there an incumbent contractor? If so, can you provide the contractor's name, contract number, period of performance and value of contract?

Government Response:

Four Points Technology, LLC

NNG15SD22B / 1333BJ21F00280013

POP January 6, 2021 – January 5, 2025 Award Value $15,003,371.20

Question 2. Is the agency open to placing the prospective requirement into the 8(a)?

Government Response:

The government will consider, but the final decision will be made by the CO.

Question 3. Is there a requirement for a certain specific level of ServiceNow partnership from the vendors?

Government Response:

We expect that the vendor would hold an appropriate level of ServiceNow partnership but equally important is verified results.

Question 4. For future work, do you anticipate using SPM, APM and/or DPM modules (ITBM)?

Government Response:

Currently we do not have requirements for those additional modules.

Question 5. Is Agile managed under ServiceNow or some other tool? i.e., Jira?

Agile is managed in Rally

Question 6. As an EDWOSB we have extensive experience with all the modules listed and have a GSA schedule as well. Which schedule does the government anticipate procuring these services through?

Government Response:

The government will consider all vehicles, but the final decision will be made by the CO.

Question 7. Would USPTO consider allowing graphics and charts included in vendor responses to be 10pt font?

Yes, charts and graphs can be in 10pt font.

Question 8. Does the USPTO have an anticipated award date/time for this requirement?

The government is conducting market research only at this time. No solicitation exists.

Question 9. How does USPTO define Citizen Development within the context of SMP and what are the anticipated guidelines and goals around this program?

Government Response:

Other teams within USPTO but outside the core support team being able to develop and deploy utilizing the platform.

Question 10. Can the USPTO please provide details on how demand intake for new SMP functionality is currently managed, evaluated and prioritized?

Government Response:

Currently there is a single team doing development and O&M on the platform. Requests are made to the team; requirements are gathered and backlog sessions are held with the product owner and TL to determine priority.

Question 11. Can the Government increase the page limit to 8 pages instead of 7?

Yes, page limit will be authorized and increased to 8 pages.

Question. 12. Can the Government confirm small font (e.g.,9pt font) may be used in graphics and tables?

10pt font can be used for charts and graphs. Please refer to question #7.

Question. 13. In order to better understand the vendor’s depth and breadth of ServiceNow implementation experience, would the Government accept Past Performance summaries (limited to 1 page per summary) of the Offeror’s experience in an Appendix that is excluded from the 7-page limitation?

Government Response:

No. Appendix will not be included in the RFI response. Please refer to Response Specifications (page. 9) of the RFI.

Question. 15. Can the Government provide the current planned phases/stages and an estimated timeline for the solicitation?

Government Response:

The government is conducting market research only at this time. No solicitation exists.

Questions 16. Can the Government provide the historical spend on licensing? Can the Government also provide the historical spend on consulting, maintenance and implementation support?

The annual spent on Licensing $3.1m – $4.6m, Consulting $2.7m.

Questions. 17. Would the Government consider requiring vendors to maintain a ServiceNow Elite tier status to ensure delivery of value and reduction of risk to the SMP implementation?

Government Response:

We expect that the vendor would hold an appropriate level of ServiceNow partnership but equally important is verified results.