ScriptPro Maintenance RFI

The Indian Health Service, a component of the Department of Health and Human Services Office of the Assistant Secretary for Administration, is conducting market research through a Request for Information (RFI) to identify vendors capable of providing ScriptPro pharmacy automation maintenance and support services. The procurement seeks to determine the availability and technical capability of Indian Economic Enterprises (IEE) and Indian Small Business Enterprises (ISBEE) to deliver these services, with the ultimate goal of assessing the feasibility of a set-aside award. Required services include preventive maintenance, emergency repairs, safety inspections, and software updates for existing ScriptPro equipment at Gallup Indian Medical Center and Tohatchi Health Center, as well as system upgrades to Windows 11-compatible operating systems and supported server infrastructure. The upgrade scope encompasses BIOS updates, hardware upgrades (processors, memory, and solid-state drives), on-site or remote installation and configuration, system validation and testing, security controls implementation, and decommissioning of obsolete components. Responses must be submitted by May 8, 2026, at 9:30 AM Eastern Time to Contract Specialist Darnell Harkless at Darnell.Harkless@hhs.gov, with submissions limited to 10 single-spaced pages including a cover page with contact information, socioeconomic status, UEI number, existing federal contract vehicles, and a focused response addressing the services outlined in the RFI.

This procurement is designated as a Buy Indian set-aside, specifically targeting Indian Economic Enterprises and Indian Small Business Enterprises. The RFI does not constitute a commitment to contract and is issued solely for market research purposes to inform the government's acquisition strategy and determine the appropriate contracting method. No incumbent contractor or current award value has been identified in the available documentation. The services are classified under PSC Category 7A21 (IT and Telecom - Business Application Software). The RFI was posted on April 27, 2026, providing respondents with approximately 11 days to prepare and submit their responses demonstrating capability and availability to support the pharmacy automation systems at the two identified Indian Health Service facilities.