Salesforce is a Customer Relationship Management (CRM)

The Centers for Disease Control and Prevention intends to award a FEDERAL SUPPLY SCHEDULE LIMITED-SOURCES JUSTIFICATION for firm fixed price purchase order to Carasoft Technology Corp.

We propose to contract with Carasoft Technology Corp which houses the Salesforce is a Customer Relationship Management (CRM) system that allows organizations to manage relationships and the data and information associated with them. This application will be used to support NCCDPHP’s Award Management Platform (AMP) project that will be used to coordinate activities and data between 21 programs, 19 states, and 2 tribal organizations under the WISEWOMAN program.

The CRM system used for the AMP project has the capability to automatically recommend answers for frequently asked questions to the clients. Based on alternative analysis previously conducted by our Center, Salesforce is the only cloud-based CRM system that has this capability. This procurement is to extend licenses for another year to support 8 divisions and the OD within NCCDPHP.

The WISEWOMAN program currently utilizes Salesforce’s cloud based software as a Service (SaaS) platform.  AMP will need to acquire Salesforce licenses to operate within WISEWOMAN’s HHS FedRAMP environment.

This contract action is for supplies or services for which the Government intends to solicit and negotiate with only one source under the authority of 6.302-1 and 10 U.S.C. 2304(c)(1). Interested persons may identify their interest and capability to respond to the requirement or submit proposals.

This notice of intent is not a request for competitive quotations; however, all quotations/responses received within fifteen (15) days of the issuance of this notice will be considered by the government.  A determination by the government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the government.  Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement.  Any quotation/response should be emailed to contract specialist at vwa8@cdc.gov by COB 25, July, 2022.